Forum Discussion

Aspirant

Dec 22, 2015

RND2000 ReadyNAS Duo : data recovery help needed even linux not recognising the drives

Hi All, I'm trying to recover my whole life from ReadyNAS duo rnd2000, have tried reading it via linux reader on windows and ubunto as well using sata adapter but both not recognizing the hard d...

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mdgm-ntgr

NETGEAR Employee Retired

Dec 22, 2015

We do sell software data recovery services. We do this with the disks in place in a ReadyNAS unit. Obviously if the disks can't even be detected then we can't do anything. We don't do physical repairs to disks.

If you like you could try connecting the disks directly to a desktop computer. If the disks still are not detected then the problem is probably not your SATA adapter.

farazfastian

Aspirant

Dec 22, 2015

well disks are spinning for sure and I can't believe that it's a hardware failure on both discs in just a few weeks time when ReadyNAS wasn't even on?

The issue i had on my readnas was that the fan was constantly spining at high speed the way it does for few seconds normally at boot time, and disks shows green lights in readynas but shows 0MB. Do you think putting disks in wrong order in readynas would wipe the data?

Thanks,

Faraz

StephenB
Guru - Experienced User
Dec 22, 2015
If you hot-inserted the disks then they would be wiped. Though the OS partition should still be visible with Linux Reader.

I suggest using vendor diags to test the disks on the PC (seatools for seagate, lifeguard for western digital), and then post back the results.
- farazfastian
  Aspirant
  Dec 22, 2015
  No i didn't hot insert them, but i might have put them in wrong order before turning nas but its also very unlikely.
  I'll try investigating hard disks and also try connecting them on desktop direct and post the results.
  
  I assume even if data is wiped we should still be able to retirve it at sector/block level?
  
  Thanks,
  Faraz
  - StephenB
    Guru - Experienced User
    Dec 22, 2015
    farazfastian wrote:
    
    I assume even if data is wiped we should still be able to retirve it at sector/block level?
    
    I don't know what the odds of successful recovery would be - it depends on exactly what happened. If the vendor diags don't recognize the disks, then either the SATA adapter went bad, or something fried the SATA interface on both drives.
    
    Were there any unexpected power cuts (or surges)?