RND2000v2 - Network Port Issues

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jaimierodd wrote:

 

What is the best way to contact support?

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Hardware warranty for your model is 3 years from date of purchase. It is not transferable, so it only applies if you purchased new.

The only way to reach support is my.netgear.com.

You'd

• register the product if you haven't already done so
• select "my support"
• select "contact support" from there
• click on the link for "replace my defective product"

The page you want looks like this:

Support might also need proof of purchase.

You might also want to make sure of your model identification - the labels are rather misleading.  If the part number of your NAS ends with -100NAS you have a v1 (sparc-based) NAS - called a "ReadyNASRND2000" on the support pages.  If the part number ends with -200NAS you have a duo v2.

Hello jaimierodd,

I checked your profile and found that you have opened a case. The system automatically detected that your ReadyNAS Duo was manufactured and bought in year 2009 including the date when the warranty of the product ended which was on May 19, 2012.

I apologize but this means that it is time for getting a new one. ReadyNAS Duo, by the way, joined EOL devices eyars ago so you would no longer be able to purchase a brand new one of this model (unless there is a seller who kept this same model in a box since day 1), probably a refurb or pre-owned one is available online.

If you have drives that were used with this NAS and you need to recover the data from it, it is either you search online to see a pre-owned ReadyNAS Duo (make sure it has the same exact model and hardware architecture) or avail a data recovery service from third party company.

I would like to take this opportunity too to apologize as I know how it feels when you can't retrieve important data. As we always strongly recommend, always have full backup of your data, storing important files to only one device is not a really a good idea. :)

Regards,