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Solved
Guest Network Issue
I have an Orbi970 with 4 satellites. I have the guest network setup and whilst I can see the SSID nothing will connect to it. Any connection attempt just continues without error or success until I give up and use the primary SSID.
Have tried all 3 security types.
This is my second Router as the first died.
Have resolved my issues. Might help others so here are my fixes:
1: Guest WiFi not working when wired into my cisco switch.
Fix: Per the support sheet passed on to me by Furrye38 this was resolved by applying VLAN ID 4091 to the ports used by the RBS and RBR.
2: Odd and erratic performance issues.
Fix: It turned out my switch had a root bridge setting to use a Sky TV box so all traffic was going here rather than the switch acting as the root bridge. This was reset to using the switch itself.
3: Connectivity to some web pages would not function or would be incredible slow when my PC used a wired connection but was fine when using WiFi.
Fix: This was caused by IPv6 being enabled on my ethernet adapters but disabled on the WiFi adapter. Disabling IPv6 on the ethernet adapters resolved this. A better solution for this issue would be to disable IPv6 on the internal LAN of the RBR970 as otherwise I need to disable on all devices. Is there a way of doing this?
20 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰How are the RBS connected to the RBR? Wireless or ethernet connected? Any LAN switches in the mix between the RBR and RBS? If so, brand and model# of switch please.
What brand and model devices are you attempting to connect to the GN?
v9.13.1.2_1.3.24
Virgin Media 1Gb
Anything wired into the switch works perfectly. This is a wifi issue.
With my original 970 Router (which broke) I had all the satellites connected to each other via a 10Gb switch and Cat8 cable. In that configuration I had devices losing their connection and then reconnecting. I saw a thread where it was suggested that this method could cause issues and to use the backhaul instead. The Router then died so couldn't test that theory but with the replacement I am using backhaul between them all so no cables or switches, other than the one connected to the Router for my hardwired devices.
So What is brand and model# of this swtich?
So currently the RBS are wireless or ethernet connected to the RBR?
I recommend doing the following, doing a factory reset on the system using this process: https://community.netgear.com/kb/en-orbi-knowledge-sharing/orbi-systems-manual-factory-reset-process/2456340
After the system is set up again, have Guest Network enabled. Have ONE RBS wirelessly connected to the RBR. Turn OFF ALL other RBS.
Test to see if any devices will connec to the remote RBS on the GN SSID.
I activated GN on my 970 series and devices are connecting at the RBS:
RBS are currnetly ethernet connected to the RBR via non managed 10Gb switches.
Hello Noginthenog,
Welcome to the NETGEAR Community!
I understand that you are having compatibility issues with your guest network after replacing your RBE970. It is recommended that a factory reset is performed, and each satellite is added back to the RBE970 one at a time.
Best,
Kevin
Community Team
Hi Kevin,
I factory reset the RBE970 and the Guest WiFi worked again.
Unfortunately it has now stopped again with the same error - or no error just tries to connect but never does. Unfortunately I don't actually know how long it did work for as once it worked I didn't try and connect to it again until today.
So What is brand and model# of this swtich that is connected between the RBR and RBS?
So try this, turn OFF all RBS accept for one, ethernet connect one RBS directly behind the RBR. Let it fully sync. After it syncs, stand near to the RBS with one wireless device. Attempt to connect the device to the Guest Network. Doe it connect correctly with this one RBS ethernet connected to the back of the RBR?
Let us know this result please.
I had all the satellites connected to each other via a 10Gb switch and Cat8 cable. In that configuration I had devices losing their connection and then reconnecting. I saw a thread where it was suggested that this method could cause issues and to use the backhaul instead. The Router then died so couldn't test that theory but with the replacement I am using backhaul between them all so no cables or switches, other than the one connected to the Router for my hardwired devices
Have resolved my issues. Might help others so here are my fixes:
1: Guest WiFi not working when wired into my cisco switch.
Fix: Per the support sheet passed on to me by Furrye38 this was resolved by applying VLAN ID 4091 to the ports used by the RBS and RBR.
2: Odd and erratic performance issues.
Fix: It turned out my switch had a root bridge setting to use a Sky TV box so all traffic was going here rather than the switch acting as the root bridge. This was reset to using the switch itself.
3: Connectivity to some web pages would not function or would be incredible slow when my PC used a wired connection but was fine when using WiFi.
Fix: This was caused by IPv6 being enabled on my ethernet adapters but disabled on the WiFi adapter. Disabling IPv6 on the ethernet adapters resolved this. A better solution for this issue would be to disable IPv6 on the internal LAN of the RBR970 as otherwise I need to disable on all devices. Is there a way of doing this?
If you don't need IPv6 for Internet/ISP serivces then you can disable all IPv6 on the RBRs web page.
Glad you got it working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡To be honest I don't know if I need it for the ISP services. It seems to function with it disabled. That said I would be happy to leave it enabled there if there was a way I could disable it on the LAN side of the router but I can't see that this is possible.
