NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
RND4000 - lost password - how do I reset without losing data
Need to access a RND4000 unit but username and password isn't available. Running RAIDiator 5.3.13 - server 2007. How can I gain access without deleting all the data? Any ideas are apprecia...
d-k-s wrote:
Stephen
I am running MS Server 2008r2 - and have had difficulty finding the SMB1 you had mentioned - does it apply with my software?
No, that would only apply to Win10.
What happens if you run CMD (the windows command prompt) and enter
net use * /delete /y net use t: \\nas-ip-address\C /user:admin nas-admin-password
using the real NAS ip address and admin password of course.
Be careful on the typing (both the two slash types and the spaces). The first command will terminate any open SMB sessions. The second attempts to mount the NAS data volume as drive letter t.
Note this won't work if your NAS admin password is the default netgear1. So if that's your situation, you'll need to change it before trying these commmands.
If you are running Raidiator 5.3.14, then you have a V2, not a V1 as you chose in the posting. It's black in color, has an external power supply, and says NV+ V2 on the front. That's important to know, because the process to do an OS re-install, which is what you need, is different between the two models.
An OS re-install will, among some other things you don't need, reset the admin password to password (netgear1 on a NV+ V1) and change it back from a static IP to DHCP if you've changed that from the default of DHCP. The instrustions for the NV+ V2 are here: How-do-I-access-the-boot-menu-on-my-ReadyNAS-NV-v2 . It has the warning, but I'll repeat it here. make sure you don't do a Factory Default, as that will wipe your data.
Thanks for the quick reply - I've attached a sanpshot of the label which should help identifying the unit but it's gray not black and has an internal power supply.
I'm running the latest OS 6.5 (which may be a problem).
(And I don't have a backup)
Thanks again!
Hi d-k-s,
Your ReadyNAS NV+ is a v1. The firmware that it should be running is 4.1.x, not 5.3.14 or 6.5.
You may do the OS re-install to reset the password to default, which is netgear1 for NV+ v1. You may check this article for the procedure on how to access the boot menu and select OS re-install (Please make sure you don't select the Factory Default).
Note: I removed the picture that you provided because the serial number of your NAS is visible. It should not be posted publicly for security purposes.
Regards,
Hi Stephen -
Thanks for getting back to me - and I appologize for the confusion.
My unit is a RND4000 (ReadyNAS NV+)
I know the correct software for my unit is Raidiator 4.1.16 - but for some reason when I download and unzip I don't have any executable files. This caused me to try RAIDar versions and I found that 4.3 unzips to an exe file which I loaded and is currently installed. (I also tried the 5.3 which I've deleted prior to the 4.3 install.) Also installed is 6.0 which I think is running fine (see attached image) since both identify my device and allow me to see the drive but not access it without a username and password.
I'm thinking that the first step would be to get 4.1.16 installed but need to know how to install the non-executable file "RAIDiator-4.1.16". I've tried changing it to a .exe but that doen't work.
Again any help would be appreciated.
d-k-s wrote:
Thanks for the quick reply - I've attached a sanpshot of the label which should help identifying the unit but it's gray not black and has an internal power supply.
It's hard to read your label, but it appears to say "v3". While counter-intuitive, that means you have the first generation NV+ (called the v1 here).
The easiest way to tell is look at the front panel - the v1 just says "NV+", the v2 says "NV+ v2". What does yours say?
d-k-s wrote:
I'm running the latest OS 6.5 (which may be a problem).
No you are not - your NAS isn't capable of running OS 6.5. I think you are confusing RAIDar (which is a PC/Mac application) with the NAS firmware.
Earlier you said you were running 5.3.13, now you say 6.5, but an NV+ v1 can't run either. We really need to get this right.
Can you download adn run RAIDar (if you you don't have it already) If it can discover your NAS, then it will tell you both the firmware and the model. https://kb.netgear.com/20684/ReadyNAS-Downloads
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
