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RND4000 - lost password - how do I reset without losing data
Need to access a RND4000 unit but username and password isn't available. Running RAIDiator 5.3.13 - server 2007. How can I gain access without deleting all the data? Any ideas are apprecia...
d-k-s wrote:
Stephen
I am running MS Server 2008r2 - and have had difficulty finding the SMB1 you had mentioned - does it apply with my software?
No, that would only apply to Win10.
What happens if you run CMD (the windows command prompt) and enter
net use * /delete /y net use t: \\nas-ip-address\C /user:admin nas-admin-password
using the real NAS ip address and admin password of course.
Be careful on the typing (both the two slash types and the spaces). The first command will terminate any open SMB sessions. The second attempts to mount the NAS data volume as drive letter t.
Note this won't work if your NAS admin password is the default netgear1. So if that's your situation, you'll need to change it before trying these commmands.
Thanks for the quick reply - I've attached a sanpshot of the label which should help identifying the unit but it's gray not black and has an internal power supply.
I'm running the latest OS 6.5 (which may be a problem).
(And I don't have a backup)
Thanks again!
Hi d-k-s,
Your ReadyNAS NV+ is a v1. The firmware that it should be running is 4.1.x, not 5.3.14 or 6.5.
You may do the OS re-install to reset the password to default, which is netgear1 for NV+ v1. You may check this article for the procedure on how to access the boot menu and select OS re-install (Please make sure you don't select the Factory Default).
Note: I removed the picture that you provided because the serial number of your NAS is visible. It should not be posted publicly for security purposes.
Regards,
Hi Stephen -
Thanks for getting back to me - and I appologize for the confusion.
My unit is a RND4000 (ReadyNAS NV+)
I know the correct software for my unit is Raidiator 4.1.16 - but for some reason when I download and unzip I don't have any executable files. This caused me to try RAIDar versions and I found that 4.3 unzips to an exe file which I loaded and is currently installed. (I also tried the 5.3 which I've deleted prior to the 4.3 install.) Also installed is 6.0 which I think is running fine (see attached image) since both identify my device and allow me to see the drive but not access it without a username and password.
I'm thinking that the first step would be to get 4.1.16 installed but need to know how to install the non-executable file "RAIDiator-4.1.16". I've tried changing it to a .exe but that doen't work.
Again any help would be appreciated.
You can't install firmware until you gain access to the NAS web ui.
You'd do an OS reinstall from the boot menu, using the procedure on the pages 23-24 in the hardware manual here: https://www.downloads.netgear.com/files/GDC/RND2110/Duov1_NV+v1_HW_en_06Dec11.pdf
Be careful not to do the factory reset procedure by mistake. This will reset the password to netgear1, and reset the network to use dhcp (which is the default).
After that, you can update the firmware if you wish. You don't execute the firmware on the PC (and there is no need to change the name).
All you need to do is extract it from the zip, and then upload it to the NAS using the system->update function in the NAS web ui. Select the "local" tab. If you see a prompt to register, just click "later". Then click on "choose file" and select the firmware.
Stephen
Thanks - I was able to change the password and install 4.1.16.
I'm having difficulty getting access to the files on the unit. I can see them but receive the following error message: Windows cannot access NAS01/Windows Image
I was able to add the NAS to the domain - but am wondering what's the next step.
Thanks again for your help.
Kurt
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