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RNDP4000 doesn't boot or freezes - RAM controller bad? Request for billable Tech support
Hello!
I have a 4x2Tb RAID 5 unit with latest RAIDator which after a power failure doesn't want to boot.
After the first reboot:
It started and it had PING connectivity por about 30 seconds.
Now normal boot: 'booting...' and freezes, no PING, forever.
I started several boot modes but:
- Memory test: seems to freeze after few minutes showing errors.
> I used 3 other memory modules, one doesn't boots at all, the other two show errors too (RAM controller?)
- Disk test: tests disks, seems to be ok.
- skip volume check: 'Booting...' forever
I can enter to Tech Support boot mode and I would like Support to connect and take a look. I will pay for it, no problem.
I can't see the option to open this kind of support request.
Any help would be greatly appreciated.
Unfortunatelly it was out of warranty by 6 months.
At the end I found the option to open a case, paid about 60 € per incident and found a very good tech support.
We checked unit and verify it doesn't work well, but data was OK and support told me I can buy a new one and easily migrate data.
Effectively motherboard was 'broken', but not for electrical reasons. In our Industry (Leather tannery) we use a bit of sulphur-based chemicals that could damage copper (see picture):
Device was in a closed place, but after 5 years and so much air refrigeration, it seemed not to be enough.
After a PCB cleaning with Isoprophylic alcohol, air soldering heating and another memory module it worked again.
This is not a solution, but it give me some days to finish my holidays, buy the new Netgear unit and move data.
Case closed!
2 Replies
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If the product still has warranty coverage (5 years), Netgear will replace it.
Unfortunately they don't offer a repair service (whether you are covered by warranty or not).
You can check your warranty status at my.netgear.com
Unfortunatelly it was out of warranty by 6 months.
At the end I found the option to open a case, paid about 60 € per incident and found a very good tech support.
We checked unit and verify it doesn't work well, but data was OK and support told me I can buy a new one and easily migrate data.
Effectively motherboard was 'broken', but not for electrical reasons. In our Industry (Leather tannery) we use a bit of sulphur-based chemicals that could damage copper (see picture):
Device was in a closed place, but after 5 years and so much air refrigeration, it seemed not to be enough.
After a PCB cleaning with Isoprophylic alcohol, air soldering heating and another memory module it worked again.
This is not a solution, but it give me some days to finish my holidays, buy the new Netgear unit and move data.
Case closed!
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