RNP BE corrupt? Jedi help needed - Case# 17321469

I recently upgraded to 4.2.19 on my RNP BE little over 2 month or so ago. No issues were noticed. Shortly after the upgrade, I pulled my external backup drive off. This was off for 1 month (wasn't suppose to be but circumstance called for it) so all my backup jobs were failing each week since that was the target location. Around 3 weeks ago, one of the WD20EADS failed. Sent in for RMA and received a WD20EARX. I know it isn't on the compat list but the EADS are no longer available so put it in. Rebuilt with no issues and things were running fine until last week. I replaced my external backup drive and logged into FrontView to update the backup jobs to only have them all disappear once I accepted the change to the job. Subsequently, my shares also disappeared. I attempted to reboot via FrontView but nothing would happen. Upon selecting the reboot, hit Apply; it would jump to the main home page. No option within FrontView would work properly now. I initiated the shutdown via front panel button. It shutdown gracefully.
Powering the RNP back on, the shares were back but the backup jobs were gone. So I attempted to create a new job, nothing was saved and the shares disappeared again. Power it down and up again. I went to the logs to only see that there was nothing listed, it was blank. I never cleared anything. I attempted to pull all logs to only have that process fail and a bad page showed up. Reboot or shutdown commands still don't work within RNP. Going to the shares, they are gone. Shutdown/power on via front panel, log in and shares are there and accessible. So I left it alone until I get time to do some proper troubleshooting and post on the forum.
Log into FrontView today and was greeted with a message
System Error: Contact Customer Support

Needless to say, Jedi I come to you for next steps.

Edit:
updated subject with case #