RR4312X - Volume Degraded after FW update to 6.10.2 no drive errors shown

Question

We just upgraded from 6.10.1 to 6.10.2 Firmware when we reboot we noticed that log files in the GUI&nbsp; show volume data is degraded but when we check each drive under Volume tab they are all green... and checking each drive under 'settings - disks" there are no ATA etc errors..&nbsp; so I am wondering when we download the log files what specific log file should we be looking at to find out more info on what happened.. and if we should be doing indivual drive tests/scrub or troubleshooting steps moving forward.. thanks

StephenB · Answer

Look at mdstat.log - it should give you the status of each RAID volume (including the OS and swap partitions).&nbsp; Look for disks that are missing, marked as spares, or flagged as not working.

kevinfor2014 · Answer

does this mean drive#7 is bad.... or steps to resolve?&nbsp; thanks&nbsp;/dev/md/data-0:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Version : 1.2&nbsp;&nbsp;&nbsp;&nbsp; Creation Time : Mon Feb&nbsp; 4 19:24:43 2019&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Raid Level : raid6&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Array Size : 39021688320 (37213.98 GiB 39958.21 GB)&nbsp;&nbsp;&nbsp;&nbsp; Used Dev Size : 3902168832 (3721.40 GiB 3995.82 GB)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Raid Devices : 12&nbsp;&nbsp;&nbsp;&nbsp; Total Devices : 11&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Persistence : Superblock is persistent&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Update Time : Tue Nov 19 16:39:42 2019&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; State : clean, degraded&nbsp;&nbsp;&nbsp; Active Devices : 11&nbsp;&nbsp; Working Devices : 11&nbsp;&nbsp;&nbsp; Failed Devices : 0&nbsp;&nbsp;&nbsp;&nbsp; Spare Devices : 0&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Layout : left-symmetric&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Chunk Size : 64KConsistency Policy : unknown&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Name : 2fe760a4:data-0&nbsp; (local to host 2fe760a4)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; UUID : cc0b71a4:67700196:7f05fd98:470edb6e&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Events : 293708&nbsp;&nbsp;&nbsp; Number&nbsp;&nbsp; Major&nbsp;&nbsp; Minor&nbsp;&nbsp; RaidDevice State&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 8&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 51&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; active sync&nbsp;&nbsp; /dev/sdd3&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 8&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 3&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; active sync&nbsp;&nbsp; /dev/sda3&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 2&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 8&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 163&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 2&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; active sync&nbsp;&nbsp; /dev/sdk3&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 13&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 8&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 179&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 3&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; active sync&nbsp;&nbsp; /dev/sdl3&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 4&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 8&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 35&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 4&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; active sync&nbsp;&nbsp; /dev/sdc3&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 5&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 8&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 115&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 5&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; active sync&nbsp;&nbsp; /dev/sdh3&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 6&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 8&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 67&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 6&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; active sync&nbsp;&nbsp; /dev/sde3&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; removed&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 8&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 8&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 19&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 8&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; active sync&nbsp;&nbsp; /dev/sdb3&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 9&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 8&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 99&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 9&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; active sync&nbsp;&nbsp; /dev/sdg3&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 10&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 8&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 83&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 10&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; active sync&nbsp;&nbsp; /dev/sdf3&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 11&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 8&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 131&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 11&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; active sync&nbsp;&nbsp; /dev/sdi3/dev/md/data-1:

StephenB · Answer

kevinfor2014&nbsp;wrote:
does this mean drive#7 is bad.... or steps to resolve?&nbsp; thanks

Well, it means it's dropped out of the array. It could have failed, or gotten out of sync somehow.
&nbsp;
Removing the disk and testing it in a PC with vendor tools (Lifeguard for Western Digital; Seatools for Seagate) is a reasonable next step.&nbsp; If the drive passes, you could then zero it (both utilities have a way to do that), and hot-insert it back into the NAS.&nbsp; It should resync at that point.&nbsp; If it doesn't, try rebooting the NAS.
&nbsp;
You could also download the log zip file, - checking the SMART stats and looking for any disk-related errors in system.log and kernel.log.

Forum Discussion

RR4312X - Volume Degraded after FW update to 6.10.2 no drive errors shown

3 Replies

Related Content

Volume Data Degraded

RN312 random volume degraded with no indication why

readynas RN3220 volume degraded volume resyncing

Volume Data degraded error

Failed Drive Replaced, Recync Complete, But Volume Is Still Degraded

NETGEAR Academy

ProSupport for Business