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Forum Discussion
Seagate ST31500341AS 1.5TB
Any idea when this will be supported :-) Cliff
We have reallocated sector counts on ST31500341AS drives (firmware CC1H)
and the reallocated count is keep increasing. Now, it is 6 for the drive that run less than 150 hours.
This is a replacement drive shipped directly from Seagate.
The original drive (firmware SD17) has loud metal clink noises when the drive spins and idle.
Thus, RMA and now we got another trouble drive.
Called Seagate to resolve but no solution.
It seems that they know about the issue but try to hide and blame the third party software that detected the reallocated sector count, which is “S.M.A.R.T. - Industrial standard”. The technician/warranty supports are not willing to let us talk with their supervisor/Team Lead when asked. The only thing that they can do is to issue a RMA and we have to pay for shipping cost of their brand-new defective drive and get another defective drive back even we just got the replacement drive less than 2 weeks. If you plan to contact Seagate’s supports, try to submit a case online before call and get resp. name, his/her alias (you can find this online on the last column of your case), and their team lead name.
It seems that the only way for Seagate to admit the issue and get it solved is via a “Class Action Lawsuit”.
Just keep all screenshots and video records about the drive issues for lawsuit and send complaint letters to Seagate’s Executives about their drive and their customer supports.
Seagate’s Executives:
Stephen J. Luczo, Chairman of the Board, CEO and President
Bob Whitmore, CTO
Brian Dexheimer (Division President, Consumer Solutions)
Seagate Technology Headquarters
920 Disc Dr
Scotts Valley, CA 95066
Phone: (720) 684-3344
Fax: (405) 324-4774
Contact: Ralph Picker - Manager, Global Customer Respo
and the reallocated count is keep increasing. Now, it is 6 for the drive that run less than 150 hours.
This is a replacement drive shipped directly from Seagate.
The original drive (firmware SD17) has loud metal clink noises when the drive spins and idle.
Thus, RMA and now we got another trouble drive.
Called Seagate to resolve but no solution.
It seems that they know about the issue but try to hide and blame the third party software that detected the reallocated sector count, which is “S.M.A.R.T. - Industrial standard”. The technician/warranty supports are not willing to let us talk with their supervisor/Team Lead when asked. The only thing that they can do is to issue a RMA and we have to pay for shipping cost of their brand-new defective drive and get another defective drive back even we just got the replacement drive less than 2 weeks. If you plan to contact Seagate’s supports, try to submit a case online before call and get resp. name, his/her alias (you can find this online on the last column of your case), and their team lead name.
It seems that the only way for Seagate to admit the issue and get it solved is via a “Class Action Lawsuit”.
Just keep all screenshots and video records about the drive issues for lawsuit and send complaint letters to Seagate’s Executives about their drive and their customer supports.
Seagate’s Executives:
Stephen J. Luczo, Chairman of the Board, CEO and President
Bob Whitmore, CTO
Brian Dexheimer (Division President, Consumer Solutions)
Seagate Technology Headquarters
920 Disc Dr
Scotts Valley, CA 95066
Phone: (720) 684-3344
Fax: (405) 324-4774
Contact: Ralph Picker - Manager, Global Customer Respo
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