Forum Discussion

Retired_Member

Aug 24, 2011

[solved] NVX won't boot - stuck at "installing addon"! case

Hi

I would really appreciate some help getting my NVX going again. I made the mistake of attempting to install super-poussin's uTorrent add-on.

My NVX is now stuck at "Booting...Installing addon" - Does anyone know how to fix this?

I've tried reinstalling firmware, but that made no difference. I'm guessing you have to telnet into the device using Putty, then...?

I wish I'd found this post before trying to install this add-on. They guy had the same problem, and it seems a 'jedi' fixed it but I've had no replies to the PMs to those who fixed it. Do you know what they will have done?

I opened a support case 13 days ago, and the Level 2's keep saying they escalated it & fixed, but haven't - we're on the 5th cycle of them saying that now.

I've left the unit in Debug Mode, but I don't know what to do next.

Booting

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mdgm-ntgr
NETGEAR Employee Retired
Aug 24, 2011
Back to working with support. They may need to remotely login again.
Retired_Member
Aug 24, 2011
mdgm wrote:
Back to working with support. They may need to remotely login again.

Thanks, I have updated the case online. I'm sure it will be another 24 hours before I get the 'we will escalate message'...
Retired_Member
Aug 25, 2011
Thanks to the people on this board, this issue was resolved (apparently by logging in through telnet and running a xxxxxx.remove script somewhere).
mdgm-ntgr
NETGEAR Employee Retired
Aug 25, 2011
That would be a .remove script in /etc/frontview/addons for each add-on installed.

If you use SSH, you can remove an add-on by running e.g.

sh /etc/frontview/addons/xxxxxx.remove