NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Sandshark
Dec 30, 2024Sensei - Experienced User
Something is blocking OS4.2 and 5.1 admin access in Windows 10
It has been a while since I used my OS4.2 and OS5 NASes. I recently had the need to access an OS4.2.31 one, which has the add-on installed to allow it to communicate with TLS 1.1, and my browser (I ...
- Jan 01, 2025
OK, so here is the solution for anyone with this issue and using Norton360:
Go to the Norton 360 settings -- right click on the system tray icon and select Settings. On the settings menu, select Security on the left, then Advanced Security at the bottom, and Web on the left of that page. When you mouse over Safe Web, a settings gear icon appears -- select that. From there you can just disable HTTPS scanning. But it's better to go to the Exceptions tab and add your NAS IP and name as an exception to the scanning. Just the name should be enough, but I put them both in.
Since it's designed for URL's, not IP addresses, you can't put in a range. So if you have more than one OS4.x or 5.x ReadyNAS, you're going to have to add each as an exception.
Sandshark
Jan 01, 2025Sensei - Experienced User
Yep, I also checked that have have TLS1.2 and 1.3 enabled. Even tried enabling 1.0 and 1.1, and it made no difference.
But I did find the issue, I also have to disable "Safe Web" in Norton 365. Now to figure out which specific part of that is causing it and turn just that off (either permanently, or know I need to do it when using the GUI in OS4 or OS5.
Sandshark
Jan 01, 2025Sensei - Experienced User
OK, so here is the solution for anyone with this issue and using Norton360:
Go to the Norton 360 settings -- right click on the system tray icon and select Settings. On the settings menu, select Security on the left, then Advanced Security at the bottom, and Web on the left of that page. When you mouse over Safe Web, a settings gear icon appears -- select that. From there you can just disable HTTPS scanning. But it's better to go to the Exceptions tab and add your NAS IP and name as an exception to the scanning. Just the name should be enough, but I put them both in.
Since it's designed for URL's, not IP addresses, you can't put in a range. So if you have more than one OS4.x or 5.x ReadyNAS, you're going to have to add each as an exception.
Related Content
NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!