Suddenly, as of this morning (1.00am), my system can no longer play MP4 720p HD files

Hi StephenB

You asked, "Did you figure out how to play via DLNA on that device (via the media channel I think)."

No I haven't, I spent most of last night working out how to get Plex on my tablet and Plex/NAS database working together and casting to my TV, then I watched a full HD movie, three 45 minutes HD episodes followed by a number of Apple HD movie trailers.  Everything seems OK, apart for some visual glitches, i.e. a second or two drop in resolution.

You also said, "Since the current plex app on the tablet doesn't have the problem, that suggests that there might be some issue with the plex app in the player."

I totally agree but, at the moment, I have no idea how to find that problem or, even if I do find it, how to fix it.

The problem, when it occurred, was sudden and unexpected, i.e. no previous signs of anything going wrong.

Therefore, I'm guessing that to find where my Plex player went wrong would need a Plex programmer to go through the software itself line by line, and as my version of PMS is no longer supported, we know that's not going to happen.

BTW, I've still got a few other kinks to work out, e.g. why won't my latest version of Plex update itself with my new files, can this PMS version see my entire database (seems that some older HD files are now missing from the database but are still in the directory/folder).

You know, this seems to be the way things work when dealing with IT equipment, we trade one set of problems for another.

Catch you later.

UK Bob

Hi StephenB

I think I've found the reason why my system went belly up and the clue lays in one of our discussions, precisely the following:

                                      -----------------------------------------------------------

You also said, "Since the current plex app on the tablet doesn't have the problem, that suggests that there might be some issue with the plex app in the player."

I totally agree but, at the moment, I have no idea how to find that problem or, even if I do find it, how to fix it.

The problem, when it occurred, was sudden and unexpected, i.e. no previous signs of anything going wrong.

                                      -----------------------------------------------------------

While watching TV, I decided to check on my Plex database, using the Plex app, to see if it had picked up the new files I had put in last week, i.e. 30th December, and some older ones that somehow have gone missing, but are not deleted.

Anyway, I scrolled down to a "forgotten" settings (aka Preferences) menu and found that the quality settings had dropped from 4.0mps - 720p to 1.5mps - 480p, I was stunned because not only have I not touched those settings at all but the text at the top of the screen suggested that my Internet bandwidth had dropped.

OK, this is what I think happened, which is pure guess work on my part:

It seems that on morning when I was going to watch some films my bandwidth suddenly dropped, Plex responded by making some automatic changes to it's settings. However, when the bandwidth came back up again Plex did not reset itself back to it's original settings.

You know, the funny thing is that I thought it was a "Plex app" issue too and I did delete that app, Plex-NowTV-2_8_2.zip, and replace it with PlexClassic.v3.1.9.zip but that made no difference what so ever, the problem still persisted. And because there was no difference and I did not like the PlexClassic's display I reinstalled the original app.

Anyway, I reset the quality settings from 1.5mps - 480p up to 3.0mps - 720p and I can now play 720p HD files again.

OK, the only problem I have now is that this latest version of Plex, for my RNDuoV2, cannot see new MP4 files and has somehow failed to see some of my existing files.

Catch you later.

UK Bob

I'm glad it's fixed - it's very frustrating when the media doesn't play, especially during holidays.