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zjouun's avatar
zjouun
Star
Feb 01, 2023

Support service for ReadyNAS 4312, 10GBase-T (RR4312X0)

Hi,

the Netgear Support for my ReadyNAS 4312 10GBase-T (RR4312X0) has expired(Phone support, Email Support and Chat Support). Previously I purchased service is NETGEAR ProSupport OnCall 24x7 Category 4. 

Is there a similar service now， which I could buy for the ReadyNAS?

 

Thanks

Zj

4 Replies

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  • NiveditaP's avatar
    NiveditaP
    NETGEAR Employee Retired
    Feb 02, 2023

    Hello zjouun

    And welcome to the NETGEAR Community! 🙂
    Sorry for the inconvenience caused, But we are not selling support contracts for ReadyNAS anymore. Netgear is providing paid support only for data recovery.

    Have a lovely day,

    NiveditaPa
    Netgear Team

    • zjouun's avatar
      zjouun
      Star
      Feb 02, 2023

      Hi NiveditaPa,

      thanks for the answer.

      I have been purchasing this service for my ReadyNAS equipment before. I paid more than 400EUR this time. How can I return this amount?

       

      Thanks 

      Zj

      • NiveditaP's avatar
        NiveditaP
        NETGEAR Employee Retired
        Feb 03, 2023

        Hello zjouun 

         

        We can offer email support with this contract purchased. Please drop an email to supportcase@netgear.com elaborating your issue. We will be there to assist you further.

         

        Have a lovely day,

        NiveditaPa
        Netgear Team

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