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Forum Discussion

dtarin's avatar
dtarin
Luminary
Sep 17, 2016

System: Alert message failed to send.

I'm stumped on what's wrong with setting up SMTP details.    Whenever I click "Send Test Message And Apply" I get the message:   Unable to send a test message Cannot send a test message.  Check ...
email
Installation & Upgrade
StephenB's avatar
StephenB
Guru - Experienced User
Sep 18, 2016

What email provider are you using?

dtarin's avatar
dtarin
Luminary
Sep 19, 2016

fastmail.com 

 

No idea what's wrong with connecting to that account. 

 

To get things working, I used gmail with similar settings.  Even using an app password.  Seems to work fine.   I'd still like to know what that cryptic error code means - might help me figure out what's wrong with my fastmail connection.

 

 

  • StephenB's avatar
    StephenB
    Guru - Experienced User
    Sep 19, 2016

    Maybe download the log zip file, and look for more details in there.

     

    You tried both ports - 465 and 587?  I imagine you checked your spam filter.

     

    You can of course send it using gmail to a fastmail address.

    • dtarin's avatar
      dtarin
      Luminary
      Sep 22, 2016

      Oh.  I didn't realize the download zip had a lot more logs in there than just the one from frontview.  The smtp.log in there has some clues.  I will take a look when I have a chance.   Thanks for that tidbit of info!

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