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Forum Discussion

dtarin's avatar
dtarin
Luminary
Sep 17, 2016

System: Alert message failed to send.

I'm stumped on what's wrong with setting up SMTP details.    Whenever I click "Send Test Message And Apply" I get the message:   Unable to send a test message Cannot send a test message.  Check ...
email
Installation & Upgrade
dtarin's avatar
dtarin
Luminary
Sep 19, 2016

fastmail.com 

 

No idea what's wrong with connecting to that account. 

 

To get things working, I used gmail with similar settings.  Even using an app password.  Seems to work fine.   I'd still like to know what that cryptic error code means - might help me figure out what's wrong with my fastmail connection.

 

 

StephenB's avatar
StephenB
Guru - Experienced User
Sep 19, 2016

Maybe download the log zip file, and look for more details in there.

 

You tried both ports - 465 and 587?  I imagine you checked your spam filter.

 

You can of course send it using gmail to a fastmail address.

  • dtarin's avatar
    dtarin
    Luminary
    Sep 22, 2016

    Oh.  I didn't realize the download zip had a lot more logs in there than just the one from frontview.  The smtp.log in there has some clues.  I will take a look when I have a chance.   Thanks for that tidbit of info!

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