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Technical challenge for RNDU4000 Ultra 4 (#16372263)
Ok, here's what I am faced with. I had a perfectly fine ReadyNAS Ultra 4 with 4 x 3 Tb drives running 4.17 with about 3-4 Tb of data on it. I moved it to a new lan with different IP arrangement an...
>You removed the drives before turning the NAS off?
Yes
>That doesn't sound good.
There was no drive activity. The screen indicated that the unit was loading new firmware. There should not have been anything going on with the discs write-wise anyhow; at most, it was reading firmware off the drives, but it may have used firmware from internal flash or downloading it form internet.
>How long did you wait before you shutdown the unit after the factory reset. If it was more than about 10 minutes the NAS would've wiped the disks and the data would be gone.
It was less than 10 minutes .. maybe a minute or so? and it never completed the firmware update even, so it never got to the point where it would be setting up a new RAID, thereby wiping the discs.
>I'd suggest you post your tech support case number.
case #16372263
how will that help?
Yes
>That doesn't sound good.
There was no drive activity. The screen indicated that the unit was loading new firmware. There should not have been anything going on with the discs write-wise anyhow; at most, it was reading firmware off the drives, but it may have used firmware from internal flash or downloading it form internet.
>How long did you wait before you shutdown the unit after the factory reset. If it was more than about 10 minutes the NAS would've wiped the disks and the data would be gone.
It was less than 10 minutes .. maybe a minute or so? and it never completed the firmware update even, so it never got to the point where it would be setting up a new RAID, thereby wiping the discs.
>I'd suggest you post your tech support case number.
case #16372263
how will that help?
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