Technical challenge for RNDU4000 Ultra 4 (#16372263)

>> that isn't good

>> during a factory default, the firmware is extracted from the on-board flash memory and installed to the disks. It does not download from the internet during the factory default, only from the firmware flash.

>> if you were within the 10 minute configuration period, then your data has probably not been erased. The bigger problem is from removing the drives while it was running (see my post above).
I SURE HOPE SO


>> posting your support ticket # will help the jedi's on the board find your specific support details without having to guess.
But there really isn't much info on the record since after 3 hours on the phone i never even got to speak to someone about my actual problem. Any special tech numbers for technical people who work for NETGEAR who actually know what they are doing?


>Regardless of your initial experience with support, your very likely to have to keep them involved and get it escalated to level 2 or 3 in order for them to remote and diagnose the damage or state of the volume.
Easy to say. I couldn't even get one person out of a dozen who even knew what product i was talking about.

>instead of pulling each of the drives, next time just pull the plug or flip the power switch on the back. That would have aborted the default, then you could have simply restarted the nas.
Of course. I panicked.


>It is possible that you could simply power down, put the drives back in and power back up and be back and running as if nothing happened... but how much of a risk are you willing to take to find out? Waiting for support to remote in is your safest bet.
I can wait.

>Btw I would forget about the 80 gig drive and don't even mention it to support. Shut down the nas, put the original drives back in the device in the same order they were in, and wait for them to tell you to boot up in support mode (via the boot menu).
Good point.

Thanks everyone