Technical challenge for RNDU4000 Ultra 4 (#16372263)

In this case, it is a lack of information that is at fault. The factory default procedure was initiated from the SINGLE button on front of the NAS in my effort to reset the network settings. There was absolutely no statement/comment/information at ALL saying that the reset procedure would cause data loss. It would not even occur to me that resetting to factory defaults would go out to the drives and wipe out my data. Nor did it say.

I can tell you 100% that if i got a message saying it would wipe out my data, i would have STOPPED IMMEDIATELY. This is not like the DOS format command which people did day in and day out to format their floppies, so an automatic response is common. How many people have EVER asked the NAS to do a factory reset? And how often? 5% of all owners, once in a lifetime? That would be my guess.

The only way i found out my data was about to be destroyed was by accident, downloading and then browsing the manual on my PC AFTER i initiated the sequence. This is where it was stated. As soon as i saw that, i ran over to the NAS and pulled everything right in the middle of the process, since there is no other way to stop it.

Thisis just stupid. Any software engineer writing a routine to destroy data on purpose, especially 8 Tb of data, should at least have the user confirm that's what they want to do. In this case, not only was that not done, but there was not even any information on the screen that this would happen before I initiated the process. DUMB. STUPID. SHAME ON YOU NETGEAR.