Forum Discussion

Apprentice

Feb 15, 2017

Solved

Tools Errors on RN202

Hello,

I am experience some strange errors. I did a factory default with my RN202 and two 3TB drives. I set it up at RAID0. I backed-up some 2.6TB of data from another ReadyNAS that I having issues with. These are the following Tools that I attempted to run and the associated error messages:

Tool Code Message

Defrag: 14007010000 Defrag Volume Command failed

Scrub: 14007010000 Cannot scrub while volume is read-only

Balance: 14007049999 An error occurred while attempting to run Volume Balance

I checked and it shows that the volume has read/Write permissions.

I appreciate any help that can be provided.

Thank you,

-Alex

Other Discussions

Alex_CCIM
Feb 22, 2017
FramerV,,

i appreciate the follow-up. I followed the directions you provided and email my logs to the address in the instructions. I never heard from that action. I did get a response from the error message sent from my unit to Netgear:

To: ReadyCloud <readycloud@netgear.com>
Subject: Customer Error Report

Model: ReadyNAS 202
Firmware: 6.6.1
Context: system_panel_storage
Error: 14007010000
Defrag Volume Command failed

Someone from Netgear engineering sent me a hotfix. I installed it and the problems were fixed.

Regards,

Alex

5 Replies

Replies have been turned off for this discussion

FramerV
NETGEAR Employee Retired
Feb 18, 2017
Hi Alex_CCIM,

You might want to double check if there are other messages on your logs. You can also send us the logs.

How do I send all logs to ReadyNAS Community moderators?

Regards,
- FramerV
  NETGEAR Employee Retired
  Feb 22, 2017
  Hi Alex_CCIM,
  
  Just would like to verify if you were able to sort this case out.
  
  Regards,
  - Alex_CCIM
    Apprentice
    Feb 22, 2017
    FramerV,,
    
    i appreciate the follow-up. I followed the directions you provided and email my logs to the address in the instructions. I never heard from that action. I did get a response from the error message sent from my unit to Netgear:
    
    To: ReadyCloud <readycloud@netgear.com>
    Subject: Customer Error Report
    
    Model: ReadyNAS 202
    Firmware: 6.6.1
    Context: system_panel_storage
    Error: 14007010000
    Defrag Volume Command failed
    
    Someone from Netgear engineering sent me a hotfix. I installed it and the problems were fixed.
    
    Regards,
    
    Alex
Skywalker
NETGEAR Expert
Feb 22, 2017
We might need to do some deeper investigation here. Can you enable Secure Diagnostic Mode, and PM me the 5-digit code?
- Alex_CCIM
  Apprentice
  Feb 22, 2017
  Skywalker,
  
  As I mentioned, the hot fix corrected the issue. I am all good now.
  
  Regards,
  
  -Alex