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Forum Discussion
Unable to access data from ReadyNas
Hello .. need urgent help.. i moved my Ready NAS from office to home during lockdown and it had been disconnected for a while. Few days ago when i tried to connect it to my home network, it won't sho...
Atul_marwaha wrote:
connecting the HDD directly to a computer also is showing nothing.
Correct. That is expected.
Atul_marwaha wrote:
i was recomended to do a reset (not hard reset that erases the data) and i was then able to see the system on RAIDar and see the new IP and name
but i am not able to still connect it to home network and see my data.
It sounds like you were told to do an "OS reinstall" from the boot menu.
What happens if you browse to https://nas-ip-address/admin (using the IP address you see in RAIDar)? You will get a security warning that you need to click through. The NAS password should now be password.
Also, what happens if you run CMD from Windows and then enter this:
net use * /delete /y net use t:\ \\nas-ip-address\data /user:admin password
Again, using the IP address you see in RAIDar. Be careful on the typing - particularly spaces and the two different slash directions.
The first command will terminate any open SMB sessions, the second will attempt to mount the NAS data volume as drive letter T.
Hi Stephen
thanks for reaching out. when i try https://nas-ip-address/admin, it is not opening any webpage and i am getting the following error
i am attaching the snap shot from RAIDar and safari for reference, please suggest what i am doing wrong
other observation i have it that when i insert the disks in NAS, the NAS goes off the RAIDar and when i remove the disks. it shows back on the RAIDar scan.
this is consistent if i insert one disk or both...
let me know if this clue to any potential issue
First thing is that you can't access the Web UI when there are no disks. So that is normal. The NAS installs linux and the ReadyNAS application software on a small partition on the disks.
Atul_marwaha wrote:
other observation i have it that when i insert the disks in NAS, the NAS goes off the RAIDar
this is consistent if i insert one disk or both...
Then I suggest testing the disks in a Windows PC using vendor tools next (lifeguard for Western Digital; seatools for Seagate). The disks can be connected with either SATA or a USB adapter/dock.
What disk model are you using? CMR drives are what you want, several folks have had issues with SMR drives.
hi stephen
i am using WD Purple surveillance 4TB HD
will try the HDD on the PC and revert
thanks
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