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Forum Discussion
Unable to access shares - Volume scan failed
Hi Guys,
I've raised a support request with Netgear for the below problem - just figured I'd post it here as well (along with the tech support feedback) in case someone else has the same problem.
I have a ReadyNAS RNDU4000, on which I am unable to access any of the volumes or shares (via either NFS/SMB shares, or the RAIDiator web interface)
I have described the problem/symptoms below. There is data on the NAS which is not backed up (bad practice, I know!), that I would like to attempt to recover, rather than just formatting the NAS.
The following messages are in the Status Log
Mon Oct 7 14:50:56 EST 2013 System is up.
Mon Oct 7 14:56:06 EST 2013 Volume scan failed to run properly.
Mon Oct 7 14:56:27 EST 2013 The paths for the shares listed below could not be found. Typically, this occurs when the ReadyNAS is unable to access the data volume. Software webroot Dropbox Files Media addons-config
The following sequence of events occurred to cause this error.
1. System was running, configured with 4 x HDDs in an XRAID2 configuration
2. A 2TB drive was removed from the system [Disk2] while the readynas was powered up
3. A 3TB drive was added to the the system [Disk2] while the readynas was powered up
4. System log: data volume will be rebuilt with disk 2.
5. System log: RAID sync started on volume C.
6. The system was powered down prior to the RAID sync completing.
7. The system was powered up and received the above error messages.
8. I have currently removed disk2, and power cycled the NAS with only 3 drives (unprotected). This did not make a difference.
note that I can see the shared folders when I browse to the network share, but I can't open any of the folders
I've raised a support request with Netgear for the below problem - just figured I'd post it here as well (along with the tech support feedback) in case someone else has the same problem.
I have a ReadyNAS RNDU4000, on which I am unable to access any of the volumes or shares (via either NFS/SMB shares, or the RAIDiator web interface)
I have described the problem/symptoms below. There is data on the NAS which is not backed up (bad practice, I know!), that I would like to attempt to recover, rather than just formatting the NAS.
The following messages are in the Status Log
Mon Oct 7 14:50:56 EST 2013 System is up.
Mon Oct 7 14:56:06 EST 2013 Volume scan failed to run properly.
Mon Oct 7 14:56:27 EST 2013 The paths for the shares listed below could not be found. Typically, this occurs when the ReadyNAS is unable to access the data volume. Software webroot Dropbox Files Media addons-config
The following sequence of events occurred to cause this error.
1. System was running, configured with 4 x HDDs in an XRAID2 configuration
2. A 2TB drive was removed from the system [Disk2] while the readynas was powered up
3. A 3TB drive was added to the the system [Disk2] while the readynas was powered up
4. System log: data volume will be rebuilt with disk 2.
5. System log: RAID sync started on volume C.
6. The system was powered down prior to the RAID sync completing.
7. The system was powered up and received the above error messages.
8. I have currently removed disk2, and power cycled the NAS with only 3 drives (unprotected). This did not make a difference.
note that I can see the shared folders when I browse to the network share, but I can't open any of the folders
4 Replies
Replies have been turned off for this discussion
- Please wait for support's advice as further attempts to resolve the issue yourself will likely only make the problem worse. Let us know what they suggest.
- Will do mdgm.
I am quite impressed with the support so far - I received an unexpectedly quick response, and now have gone through the process of enabling tech support mode remote access for the level 3 techs to look at.
Will update this post when I get some news (be it good or bad :( ) - Fixed!
Got and email from tech support saying they were able to fix the RAID superblock and recover the data. :D
Now off to setup a proper backup plan....
Very impressed with Support's response time. Only 8hours from opening the case to be being resolved :) - Ah the RAID superblock. The primary one must have got corrupted and so they probably were able to use one of the backup superblocks to fix the issue.
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