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Forum Discussion
doctork3
Mar 06, 2017Aspirant
Unable to connect to ReadyNAS Admin page
ReadyNAS 102 Firmware 6.2.2 Device setup in RAID1, with data mirrored between 2 drives installed in the NAS. When attempting to connect to the web admin page of my ReadyNAS 102 NAS device, I ge...
- Mar 07, 2017
I'm guessing you probably uninstalled an app and then this problem started?
There was a known issue where uninstalling certain apps could lead to loss of access to the web admin page. This has since been addressed and other improvements made in newer firmware.One option would be to power down, remove your disks (label order), put a scratch disk in, use that to update the firmware, verify the firmware update was successful, power down, remove the scratch disk and put your disks back in and power on.
Another option I've mentioned to you in a PM I've just sent.
doctork3
Mar 07, 2017Aspirant
Yep, I agree :), the firmware is quite old. I am not aware of a way to upgrade it now that I cannot acces the web admin tool. Is it possible to upgrade the firmware without having access to the web admin tool?
I also tried http://<ip-address>/admin, to no avail.
ssh was NOT enabled on the NAS before I lost access?
I will also try some of the network isolation tips from RolandWausE, though I do not expect it to be a network issues. I think I am running into a known bug with this firmware version, and un-installing applications.
Thanks for your time and suggestions.
mdgm-ntgr
Mar 07, 2017NETGEAR Employee Retired
I'm guessing you probably uninstalled an app and then this problem started?
There was a known issue where uninstalling certain apps could lead to loss of access to the web admin page. This has since been addressed and other improvements made in newer firmware.
One option would be to power down, remove your disks (label order), put a scratch disk in, use that to update the firmware, verify the firmware update was successful, power down, remove the scratch disk and put your disks back in and power on.
Another option I've mentioned to you in a PM I've just sent.
- doctork3Mar 07, 2017Aspirant
Thanks for the reply mdgm!
I have sent you a PM with the information you requested.
- mdgm-ntgrMar 07, 2017NETGEAR Employee Retired
The system appears to be running fine on 6.6.1 now.
- doctork3Mar 07, 2017Aspirant
Yep, I can confirm that the system is now running on firmware version 6.6.1, and I am able to access my data AND the admin website.
For those curious, I went the route of putting the device in Tech Support mode for mdgm to resolve remotely. The resolution was an upgrade of the firmware, and likely cause was a known bug with the older firmware and uninstalling apps. I decided against trying the "scratch disk" approach, so I cannot speak to whether that would have worked or not.
Thanks mdgm for such a quick resolution, and thanks to all for your comments and suggestions!
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