NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

patrickmcmahon's avatar
Feb 20, 2017
Solved

Unable to delete snapshots 6.6.1

When I select and delete the snapshot it is not deleted - there is no error message and I don't see anything in the log visible via UI.

 

Are there any other logs I can check to see what is happening?

  • I did a reboot into Tech Support mode (although I am not sure this worked as I believe telnet should still work?) and then I rebooted. Everything seems fine - I am able to delete snapshots. 

     

    I am am wondering if I tried to delete too many at once at my first attempt. 

6 Replies

Replies have been turned off for this discussion
  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired

    So if you clear your web browser cache, close your web browser and reopen the web admin interface the snapshot is still there?

     

    Can you send in your logs (see the Sending Logs link in my sig)?

    • Yes. I have tried on a variety of devices and the snapshot remains.

       

      The download of the logs is timing out even though the system is not under any load. Is there an alternative to the UI Download button via ssh?

      • FramerV's avatar
        FramerV
        NETGEAR Employee Retired

        Hi patrickmcmahon,

         

        Just would like to verify if you were able to try out what I mentioned.

         

         

        Regards,

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More