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Solved
Unable to download Apps, Antivirus Definition File or Firmware updates.
Currently running Firmware 6.6.0. I had an issue about a year ago where the NAS drive was performing terribly so i turned AntiVirus off and it sorted it out. I am trying to turn Antivirus back on now and I am experiencing a problem with the defeinition files being updated :
| Wed Dec 14 2016 11:12:34 | System: Antivirus scanner definition file update failed due to download failure. Check your Internet connection. |
I have also tried installing Anti-Virus Plus and LogAnalyzer that also fails :
| Wed Dec 14 2016 11:34:52 | System: Cannot install application LogAnalyzer. | |
| Wed Dec 14 2016 11:28:39 | System: Cannot install application Anti-Virus Plus. |
Our network connection to the outside world seems to be working OK, is there anything specific port wise that I should be checking for in our Firewall? When I check for Firmware Updates it states :
"Operation timeout. Communication error. Check your Internet connection or DNS settings."
I have Rsync set up to another NAS in a remote office, this works fine on a nightly basis so I know that generally the Internet connection is OK.
Any hints much appreciated.
Mark
Seems I was having network issues on the NAS specifically. It had lost the router address for both of the ethernet cards. I added this in and hey presto all is working once again.
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Seems I was having network issues on the NAS specifically. It had lost the router address for both of the ethernet cards. I added this in and hey presto all is working once again.
Hello MarkJPearce,
Thank you for posting again and include what resolved the issue you have raised.
We appreciate your contribution and welcome to the community!
Regards,
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