NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

phruity's avatar
phruity
Aspirant
Dec 11, 2022
Solved

Unable to log into the Admin page of my ReadyNAS 214 running 6.10.8

Just this morning I started being unable to login to my ReadyNAS 214 Admin page. Firmware is 6.10.8, which has been installed for at least a few weeks. Running Windows 10. My password hasn't changed but when I attempt to login I'm unable to get in. After 3 tries I get the Account Locked page, and then I'm redirected to the Reset Password page. Then when I attempt to reset my password by entering my email and recovery answer, the page just hangs with an interminable spinning circle and I never receive a password reset email.

 

I've tried all of this in the latest versions of Firefox, Chrome, and Edge, with the same results in each browser. I've attempted going in through RAIDar as well, with the same results. I've seen some similar posts with not a lot of consensus on how to resolve this issue. Some have suggested an OS Reinstall, but that didn't seem to work universally.

 

What is going on and how can I fix this?!?


  • phruity wrote:

    Some have suggested an OS Reinstall, but that didn't seem to work universally.

     

    What is going on and how can I fix this?!?


    Not sure how the password issue happened, the but OS reinstall will reset the admin password back to password.  So I think that is the next step.

2 Replies

Replies have been turned off for this discussion
  • StephenB's avatar
    StephenB
    Guru - Experienced User

    phruity wrote:

    Some have suggested an OS Reinstall, but that didn't seem to work universally.

     

    What is going on and how can I fix this?!?


    Not sure how the password issue happened, the but OS reinstall will reset the admin password back to password.  So I think that is the next step.

    • phruity's avatar
      phruity
      Aspirant

      OS Reinstall worked for me, but still quite curious how it lost my admin password in the first place. Anyways, thanks!

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More