Forum Discussion

Tutor

Jun 28, 2017

Solved

Update to 6.7.5 failed - Admin page won't load but can access drives

Hi, I tried to update to 6.7.5 from 6.7.4 but it seems to have failed. My RN204 still boots and I can access the data on my drives but the webui (admin page) refuses to load. I have tried using t...

Installation & Upgrade

jayedog
Jun 30, 2017
raidar can detect it. i used systemctl status apache command and found out there was a missing libphp5.so file that was causing the apache server to not start. I reinstalled that using apt-get install libapache2-mod-php5 and now it seems to work.

any idea why it would have stopped working?

Marty_M

NETGEAR Employee Retired

Jun 29, 2017

Hello jayedog,

Can the raidar software utility detect the NAS on the network? If it does please download the logs from the raidar and provide us a copy. I will send PM on how you could send us the logs.

Welcome to the community!

Regards,
Marty_M
NETGEAR Community Team

Lisianthos

Aspirant

Jul 10, 2017

Hi Marty_M,

I have the same problem as Jayedog on RN102. After the 6.7.5 update i am not able to access the admin page. Tried to re-run the update but no change...

Please can you help?

Thanks,

Konstantinos

StephenB
Guru - Experienced User
Jul 10, 2017
Does https://nas-ip-address/fwbroker respond (using the real NAS ip address)?

If so you can try manually installing 6.7.5 through that interface. Be sure to unzip the image first.

Some posters have found that failed when they tried with 6.7.5, but succeeded with 6.8.0 beta.
- Lisianthos
  Aspirant
  Jul 10, 2017
  Hi Stephen,
  I tried both options of fwbroker (remote updated / manual). No luck there.
  
  will try the 6.8.0 and let you know.
  - Leaker
    Aspirant
    Jul 13, 2017
    Reloading 6.7.5 didn't resolve issue. Beta 6.8.0 worked for me as a last resort. Thanks.
- jmfrappier
  Aspirant
  Jul 18, 2017
  I have the same problem, i was able to get to https://nas-ip-address/fwbroker and i reinstalled 6.7.5, but after the reboot, no more access.
  Admin page says "ReadyNAS admin page is offline".
  
  SSH into the system and the apache2 service is dead. Trying to start it just hangs,
  Tried apt-get install libapache2-mod-php5 but get an error that it can"t lock the dpkg files.
  - StephenB
    Guru - Experienced User
    Jul 19, 2017
    Perhaps try fwbroker with 6.8.0 beta.