Upgraded to 6.2.2 from 6.1.9. Can't enable SMB

Have you tried doing an OS reinstall when you notice the problem after updating to the official FW v6.2.2?

Here is a link as reference guide in doing OS reinstall on RN102: http://kb.netgear.com/app/answers/detai ... -or-312%3F

Is the problem still the same if you tried using other browsers like Firefox or Google Chrome?

Is the problem still the same if you tried using other PCs/laptops?

Do you have a backup of all the data stored in your RN102?

It is the same on other Pc's. Can't see the RN-102 on the network.
Issue is the same with both Chrome and Firefox, can't enable SMB.

According to the link (http://kb.netgear.com/app/answers/detail/a_id/22892/~/how-do-i-access-the-boot-menu-on-my-readynas-102-or-312%3F), I can reset the RN-102 without erasing any data?
I just need to power down the unit before 10min after booting into normal mode?


No backup of data, so I want to hold off on using reset to factory default for now...

An OS Re-install leaves data intact. It resets a few settings e.g. your admin password and some network settings.

A factory default wipes all data, settings, everything

Asiel wrote:
According to the link (http://kb.netgear.com/app/answers/detai ... -or-312%3F), I can reset the RN-102 without erasing any data? I just need to power down the unit before 10min after booting into normal mode?

No, that's not what it says.

If you want to cancel the factory default process, power off the storage system before the 10-minute time-out ends. The system powers down safely without causing any data loss.

No reset happens, because the power-off within 10 minutes cancels it.

The OS reinstall is a different procedure, which doesn't require any powering off within 10 minutes. It's worth a try, but be very careful you don't accidentally do a factory default by mistake.

Here's what seems to have worked (I can access the NAS on the windows network again, I've yet to try users with passwords, or installing other apps.)

FIX:
Factory Reset.

I tried normal boots, OS re-install and finally factory reset.
A bit inconvenient, but seems to be working. Currently transferring data back onto the NAS.
The data that needed to be saved was transferred to an external drive via a hard drive dock connected to the esata port of the RN-102.
I did notice the estimated transfer time to complete never changed from 0.
The NAS displayed the time it spent copying, and even when it was clearly finished it's task, it never showed it was finished copying. Eventually I just cancelled because I knew the data was transferred (not large amounts of data, so there is no way it should of taken 3 hours+ and still counting) I even checked the data on a windows PC to verify files did transfer.
I've yet to try and copy files since the factory reset to an external drive, so I'm not sure if that has been fixed.

Also noted, Chrome and Opera browser seem to work better than Firefox. Firefox could never display the estimated time copying files to the external drive, while both Chrome and Opera had no issues displaying that information.

Thanks for your help on this guys.
Much appreciated!

Hello,

having here the same problem also in a RN-102. Even though it started only today and the only recent update that happened was the antivirus.
On gnu-linux only the Transmission (torrent download) folder is accessible though.

In anyway, after already doing the OS reinstall with no success (the SMB service continue to be blank and inaccessible), we refuse to format it, at least for now.

So we're considering downgrading the OS firmware to 6.2.1 (already downloaded at http://www.downloads.netgear.com/files/GDC/READYNAS-100/ReadyNASOS_6.2.1-arm.zip).
Is it a risky possibility? Any other idea?

Thank you very much in advance!

After realizing a downgrade isn't possible and considering that some conflict between installed apps and the new OS could be happening, we started removing them, first Wordpress, and during the removal it lost connection.

Now it's completely inaccessible. Still connected to the router though. And we just read on another thread that "the procedure to uninstall some apps is broken and leaving some files behind which then interfere with the Apache server in the box." :? and Netgear do not recommend removing apps. :shock:

wagon wrote:

After realizing a downgrade isn't possible and considering that some conflict between installed apps and the new OS could be happening, we started removing them, first Wordpress, and during the removal it lost connection. Now it's completely inaccessible. Still connected to the router though. And we just read on another thread that "the procedure to uninstall some apps is broken and leaving some files behind which then interfere with the Apache server in the box." :? and Netgear do not recommend removing apps. :shock:

Do you have SSH enabled?

Netgear personnel can restore access, though there might be some support hurdles to jump through. Perhaps wait for mdgm to respond. Given the overall mess this is creating, Netgear should relax their normal policies (just my view, as a user).

Thank you for your reply Stephen!

I believe we didn't have enabled Root SSH Access(?).
Over Netgear personnel, you mean they could access it trough the 'Tech support' Boot mode? We tried contact and they seem quite busy. Trough chat there's a message of 'unusual high amount of requests'. Phone is unreachable, at least here in The Netherlands. I suppose also that, since this last update, we should count on their good willing to give support even to those who have it for more than 90 days.

We've found a thread which goes trough the use of putty to try an access:
http://www.readynas.com/forum/viewtopic.php?f=7&t=79356&p=447138&hilit=upgrade+to+6.2.2#p447138
Is it why you asked about SSH?

The problem with uninstalling apps is easily fixed via ssh locally (and can be fixed in tech support mode even if ssh isn't enabled). If you have a full backup, you can also unformat the disks, and do a full factory reinstall. A lot of work but the timetable is under your control.

I imagine tech support is extremely busy both on 6.2.x issues and general support to folks who got a ReadyNAS for Christmas.