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Forum Discussion

mickle026's avatar
mickle026
Aspirant
Oct 13, 2015

Upgraded to firm 6.4.0 suffers disconnect from network after large data transfers (RN104)

So far I love my NAS, but the other day it wanted to upgrade so I did that.   Now when i transfer 20GB+ of files to it or from it, it goes and becomes uncontactable.  It still has the ip's connecte...
Installation & Upgrade
YeZ's avatar
YeZ
NETGEAR Expert
Oct 23, 2015

What change have you made in the LAN configuration to make the issue go away? 

carlsez's avatar
carlsez
Aspirant
Oct 23, 2015

Any resolution on this one? I think my problems are related; the unit runs fine until I try to do a Time Machine backup. The large data transfer kills my RN104 and I have to pull the plug. All worked fine prior to 6.0.4 firmware.

  • YeZ's avatar
    YeZ
    NETGEAR Expert
    Oct 23, 2015

    Can you contact us at readycloud@netgear.com so we can work on your case? Thank you.

    • carlsez's avatar
      carlsez
      Aspirant
      Oct 23, 2015

      I did contact tech support on Oct 15. After the usual troubleshooting (which I had already done) I was told to test all the disks using a manufaturer utility. I did that, reported back and have received no response.

      • YeZ's avatar
        YeZ
        NETGEAR Expert
        Oct 23, 2015

        Please email us at readycloud@netgear.com for faster response. Thank you.

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