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Forum Discussion
Upgraded to firm 6.4.0 suffers disconnect from network after large data transfers (RN104)
So far I love my NAS, but the other day it wanted to upgrade so I did that. Now when i transfer 20GB+ of files to it or from it, it goes and becomes uncontactable. It still has the ip's connecte...
Please email us at readycloud@netgear.com for faster response. Thank you.
It's all well and good to say on the forums that an email to readycloud@netgear.com will prompt a response, but clearly that isnt the case. Netgear need to acknowledge an issue with 6.4.0 firmware and fix it. Reading through the forums so many people are having these issues under load. My unit is useless as a backup device at the moment.
Sorry, we haven't seen a request in readycloud@netgear.com on this. When did you send it?
October 25, Subject line:
Re: NETGEAR Support [Case#25899513]
after upgraded the firmware to 6.4.1 beta I got the problem solved.
Glad to hear that, thanks for letting us know.
No good for me. Netgear support have established that the low cache of the RN104 is responsible for me being unable to complete a Time Machine backup! Odd that this never caused an issue prior to firmware 6.4.x.
I've now backed up, changed disks and done a factory restore to try and resolve the problem. Now I'm stuck in a Setup Wizard loop where it constantly sends me back to the setup wizard without progressing.
If anybody can help me either progress past the setup wizard, or even tell me if it's possble (and how) to revert to firmware prior to 6.4.x if would be much appreciated! I have a very expensive paperweight here at the moment.
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