Forum Discussion

Guide

May 29, 2019

Solved

Upgrading to 6.10.1

This morning I was prompted to update to 6.10.1, and so i did (from 6.10.0HF2) After the classical double reboot, the unit is stuck in a state where the screen says “Rebooting: upgrading FW” for a ...

Equinox1
Jun 20, 2019
Hi guys,

Despite the zero intereste or guidance from Netgear members on this forum, I managed to put the Pro 6 back online.

I indeed used the boot menu, with the option “Reinstall OS”; it took ages, but it brought the NAS back to life. Little huge detail: the RAID array had to be synced up once it was back online (and it took an extra 8 hours).

It’s the 3rd OS upgrade that breaks this NAS...

tony359

Apprentice

May 30, 2019

I have the same NAS and I am very interested to know what the outcome is. Can I also ask whether 6.10.0 worked ok on your model before you upgraded?

Equinox1
Guide
May 31, 2019
The upgrade to 6.10.0 also had hick-ups. But I could connect via SSH and relaunch the upgrade; which didnt happen this time.
The installed and the NAS in general worked fine in 6.10.0, but the "available apps" in the app store became almost non-existent, not really sure why.
- StephenB
  Guru - Experienced User
  May 31, 2019
  Does tech support mode work? You could attempt to relaunch the update from there.
  - Equinox1
    Guide
    May 31, 2019
    Hi StephenB,
    
    I was waiting for some more feedback, so I havent tried the tech support mode yet. Since I'm not familiar with it, I'll have to read the friendly manual first. :-)
    I'll let the community know, once I put your suggestion to the test.