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rjwerth's avatar
rjwerth
Luminary
Sep 08, 2016

UPS Status "Unknown"

I'm not sure when this started, but my RN516 w/6.5.1 software is reporting Status "Unknown" for my Cyberpower 1350.  It used to work just fine and I haven't changed anything physically.  Unplugged and replugged the USB cable and did a system reset.  The ReadyNAS knows the model number of the UPS but that is all.

CyberPower
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UPS

3 Replies

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  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired
    Sep 09, 2016

    Any other USB devices connected?

    Do you still see this on 6.5.2 ? If so, can you send me your logs (see the Sending Logs link in my sig)?

    • rjwerth's avatar
      rjwerth
      Luminary
      Sep 09, 2016

      Started working correctly today.  I'm sending my logs anyhow.....

      • mdgm-ntgr's avatar
        mdgm-ntgr
        NETGEAR Employee Retired
        Sep 11, 2016

        O.K. If the problem comes back send in a fresh set of logs please.

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