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Forum Discussion
Users unable to access specific folder
Hi all!
I am newbie to ReadyNas and the company that I work for. There is a shared folder that everyone is usually able to access. Sometimes, and for some people, they are unable to access this folder. It does not prompt for a username or password like it does for the other folders. It simply says that access if denied.
Here is what I have tried so far:
Solution 1:
I had the users update their computers. This helped for most, but not all.
Solution 2:
I have created a batch file that disconnect and reconnects them so that they are able to access. Here it is:
This helps the rest of the users with this problem, but I do not want to write individual batch files for each person. I simply want them to be able to enter their usernames and passwords.
What can I do to have them simply log in?
I am newbie to ReadyNas and the company that I work for. There is a shared folder that everyone is usually able to access. Sometimes, and for some people, they are unable to access this folder. It does not prompt for a username or password like it does for the other folders. It simply says that access if denied.
Here is what I have tried so far:
Solution 1:
I had the users update their computers. This helped for most, but not all.
Solution 2:
I have created a batch file that disconnect and reconnects them so that they are able to access. Here it is:
ECHO OFF
ECHO Resetting credentials for the drop.
:: Print some text
net use * /delete
net use \\drop\ELC * /user:jane.doe
ECHO Done.
PAUSE
%SystemRoot%\explorer.exe "\\drop\ELC"
This helps the rest of the users with this problem, but I do not want to write individual batch files for each person. I simply want them to be able to enter their usernames and passwords.
What can I do to have them simply log in?
5 Replies
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- Add their NAS credentials into the Windows credentials manager on their PC.
- I have tried this on several other folders and the folder in question (\\DROP\elc). It works for the ones that request a username and password. This did not work, however, with the \\DROP\elc folder because instead of asking for a password it says:
"You do not have permission to access \\DROP\elc. Contact your network administrator to request access."
It seems like it works when I disconnect and reconnect to this folder using the batch file that I created.
Is there maybe a way that it can automatically refresh the connection even if they have to log in again? If so then your solution will work. - Is the username for \\drop different from the credentials they are using for other folders?
- No it is the same
- Ok.
So the NAS name is DROP, and the share is elc.
Are there other shares on the NAS that that these users access?
Are the users who can't access the NAS w/o the script using "admin" as their windows logon?
What firmware is the NAS running?
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