Hi everyone,I've searched the forum but not been able to find any posts that help me solve my issue, if there are please direct me to them if not I'd really appreciate any input on how to solve the issue I'm experiencing. I've had a Duo for years and up till recently it has been reliable. A while a go the Windows share stopped working. I can ping the device and see it from RAIDar. But that's about the only services running, beside the Windows share I'm unable to access the HTTP server and FTP server. Also, I'm not able to power down the device by holding down the power button, I suspect that the button is also connected to a service running on Linux. Powering up the device and skip the volume check sometimes allow me to access the Windows shares for a short while, a minute or two, but then it kicks me out. I suspect that the services caches or something.It seems like the Linus kernel boots but there's issues starting the services, and in the case when the services start they crash or locks up after a short while.Any ideas or suggestions on how to resolve this is highly appreciated. Thanks,Joakim

I'm suspecting a full OS partition. Can you get into frontview at all? If you can, try deleting logs (system and backup).

Thanks for the response, a full OS partition doesn't sound too alarming if I'm able to access the device and delete the log files. I've not been able to access the frontview. Once when I were able to access the Windows share after I rebooted without doing the volume check I tried and it started loading but everything was way too slow and the http server got shut down. So I guess there should be a way for me to delete the logs if I'm able to access frontview? Any other ways for me to access the Duo and delete the logs?

If you have ssh access that is another way.Support can do it through the tech support mode. Though the warranty is 3 years, so you are likely past that.Another approach is to shut down the NAS, and connect disk 1 to a PC (USB is fine) and copy the data off with linux reader (http://www.diskinternals.com/linux-reader/) which is free. Then factory reset the NAS, reconfigure it, and restore the data from the backup.

This seems to be a similar issue as the one on this same thread that was started at about the same time.http://www.readynas.com/forum/viewtopic.php?f=7&t=77914&p=435738&hilit=delete+logs#p435738

It could be. Unfortunately there is no way to see if the OS is full w/o SSH. As it fills, the system often begins dropping off the network and becoming non-responsive. Eventually it stops responding at all. Often people wait until that happens before they report the problem here - making it harder to deal with.But there are also other causes for these symptoms - failing hardware for instance.If you don't have a current backup, I suggest the linux reader approach, just to make sure that you avoid data loss.

Windows share stopped working | NETGEAR Communities

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StephenB
Guru - Experienced User
Oct 02, 2014
Pick "status" on the left menu, then logs. You'll see a "clear logs" button at the top. DON'T download them, as that takes disk space you might not have.

If you use frontview backup, then select backup on the left menu, then backup jobs. There's a trashcan icon for each backup job that deletes the backup log. Click on each. DON'T click the delete buttons, as they delete the backup job, not just the logs.

Are you running ReadyDLNA or other add-ons?
joakimwg
Aspirant
Oct 02, 2014
I was able to clear the logs but that didn't do the trick. The Duo is still go unresponsive a minute after it comes online.

I'm not using frontview backup, nor do I have ReadyDLNA or any other add-on running.
joakimwg
Aspirant
Oct 02, 2014
If I mount the the drive in a PC running Windows should I be able to use linux reader to recover the data from the drive?
StephenB
Guru - Experienced User
Oct 02, 2014
joakimwg wrote:
If I mount the the drive in a PC running Windows should I be able to use linux reader to recover the data from the drive?
Yes. Note it has to be drive 1 (if you have 2 drives installed).

Don't format it in Windows of course. Windows itself won't understand the format, but linux reader will.
joakimwg
Aspirant
Oct 02, 2014
Ok. I will give that a shot.
joakimwg
Aspirant
Oct 03, 2014
I was able to access the files using the Linux reader.

Thanks for the help bringing my data back.
joakimwg
Aspirant
Oct 06, 2014
Now I have everything restored and up and running again.

What should I do to prevent this from happening again? On a regular basis delete the logfiles via frontview. And as an extra precaution enable SSH so I have that option as well to access the system and delete the logfiles.

Thanks.
StephenB
Guru - Experienced User
Oct 06, 2014
Personally I have ssh enabled, and periodically log in and check free space.
mdgm-ntgr
NETGEAR Employee Retired
Oct 06, 2014

# df -h
# df -i

The first checks how much space is in use
The second checks for how many inodes are used up.

The first can get full if you have e.g. large log files
The second can get full if you have too many files

You can use commands such as du to find which files have grown way too large.

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Windows share stopped working

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