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nigelb1's avatar
nigelb1
Aspirant
Jan 01, 2019
Solved

Your NETGEAR Storage is not accessible from this computer, please check your network setting.

I am able to discover my ReadyNAS Ultra 2 (RNDU 2000) Firmware 4.3.31 using RAIDar 6.4.0 but unable to access via computer.

 

RAIDar shows NAS drives as healthy and NAS IP 198.168.0.2

 

Windows 10 laptop

IPv4 192.168.1.146

Subnet 255.255.255.0

Default 192.188.1.1

 

Physical infrastructure, I have just replaced router with a ASUS RT-AC3200 (latest firmware 3.0.0.4.382.50624) all appears to be running well.  The Computer and tablets are connected to the network via wifi, the NAS is upstairs and connected via a cable and Powerline adapter to the router which is downstairs.

 

I assume the NAS address is incorrect and I have tried to 'manual assign IP around DHCP list' within the router but to be honest don't know what I need to do to resolve this issue.

 

Thanks

 

 


  • nigelb1 wrote:

     

    For option 3, OS install..... I assume I connect laptop direcly to NAS via USB front port to access Admin Panel?

     


    No.  You do it with the NAS boot menu.  Read pages 14-15 of the hardware manual: http://www.downloads.netgear.com/files/GDC/RNDU2000/ReadyNAS_Ultra_UltraPlus_NVX_Pro_HW_en_8July11.pdf

     


    nigelb1 wrote:

     

    If I use this method do I reformat the drives or lose the data on the disks?

     


    It shouldn't affect the drives or data.  Do be careful not to accidentally do the factory default boot, as that will reformat drives and lose data.

     

    I think the easiest way to fix this is to change the Asus to use 192.168.0.x. I prefer to avoid using the boot menu on the units that don't have an LCD panel.  

7 Replies

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  • StephenB's avatar
    StephenB
    Guru - Experienced User

    nigelb1 wrote:

     

    RAIDar shows NAS drives as healthy and NAS IP 198.168.0.2

     

    Windows 10 laptop

    IPv4 192.168.1.146

     

    I assume the NAS address is incorrect and I have tried to 'manual assign IP around DHCP list' within the router but to be honest don't know what I need to do to resolve this issue.


    Yes, the NAS needs a 192.168.1.x IP address.

     

    You have a couple of ways to fix this:

    1. Reinstall the old router, which will give your PC, etc 192.168.0.x addresses.  Then log into the NAS web UI, and change the network configuration to use DHCP.  Then switch back to the new router.  After that you can figure out how to reserve an IP address in the Asus  (it simply can't be done if the NAS has a static address).
    2. Or change the Asus to use 192.168.0.x addresses.  Change the DHCP range to start at a value bigger then 192.168.0.2 (perhaps 192.168.0.20).
    3. Or do an OS reinstall from the front panel (NOT a factory default).  That will reset the NAS to use DHCP, and will also change the admin password to netgear1
    • nigelb1's avatar
      nigelb1
      Aspirant

      Great thanks for the help,

       

      For option 3, OS install..... I assume I connect laptop direcly to NAS via USB front port to access Admin Panel?

       

      If I use this method do I reformat the drives or lose the data on the disks?

       

      Thanks 

      • StephenB's avatar
        StephenB
        Guru - Experienced User

        nigelb1 wrote:

         

        For option 3, OS install..... I assume I connect laptop direcly to NAS via USB front port to access Admin Panel?

         


        No.  You do it with the NAS boot menu.  Read pages 14-15 of the hardware manual: http://www.downloads.netgear.com/files/GDC/RNDU2000/ReadyNAS_Ultra_UltraPlus_NVX_Pro_HW_en_8July11.pdf

         


        nigelb1 wrote:

         

        If I use this method do I reformat the drives or lose the data on the disks?

         


        It shouldn't affect the drives or data.  Do be careful not to accidentally do the factory default boot, as that will reformat drives and lose data.

         

        I think the easiest way to fix this is to change the Asus to use 192.168.0.x. I prefer to avoid using the boot menu on the units that don't have an LCD panel.  

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