Forum Discussion

Aspirant

Feb 09, 2016

Zero byte files after NAS failure.

Hi. Newbie here...! I've recently upgraded my Readynas from the DuoV1 to the RN202. Unfortunately my Duo failed (turned on, but fan made loud noise and the power button blinked every few...

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JennC

NETGEAR Employee Retired

Feb 09, 2016

Hello nbhatt,

Welcome to the community!

If you have been using 2 disks with your Duov1 in XRAID, you can try powering it up with one of the disks and see if that will allow you to get access to the data, in that way you will know if the file is really 0 bytes or not. If you are able to read the data, make sure to back it up asap. You cannot use the disks from the old Duo on an OS6 unit.

If you want to see if there is a chance to revive your Duo, maybe you can try contacting support. That must be out of hardware warranty, but they can still perform hardware warranty for free, you also get an option of availing per incident support contract and data recovery service that both have fees.

Regards,

nbhatt_14
Aspirant
Feb 09, 2016
Hi JennC!

Thanks for the reply.

I tried previously to start the Duo with both disks, then disk 1 alone and then disk 2 alone, but the Duo was continually doing what it has been.

Really frustrated! So not sure what else I should try...
- BrianL2
  NETGEAR Employee Retired
  Feb 09, 2016
  Hi nbhatt_14,
  
  As JennC previously wrote,
  
  "If you want to see if there is a chance to revive your Duo, maybe you can try contacting support. That must be out of hardware warranty, but they can still perform hardware warranty for free, you also get an option of availing per incident support contract and data recovery service that both have fees."
  
  I guess this is your best bet in getting those files back. Unfortunately, NETGEAR support won't guarantee that the procedure will be a success.
  
  Kind regards,
  
  BrianL
  NETGEAR Community Team
  - nbhatt_14
    Aspirant
    Feb 15, 2016
    Hi BrianL,
    
    Would you believe I managed to get the Duo back online!
    
    I changed the memory chip I put in and surprisingly it powered up first time, no issue (so far). I was running a 1Gb SoDimm and just purchased a 512Mb chip and installed it (Corsair). Worked a treat.
    
    Its as it was when I last powered the system down and the zero byte files are available for me to access!
    
    Might be a useful tip for others that get similar problems. Certainly cheaper!