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Forum Discussion

Crash_HI's avatar
Crash_HI
Guide
Jul 27, 2024

Router randomly removed, can't re-add to Cloud Portal due to page malfunction

Greetings,

 

Netgear Insight periodically and randomly removes our router from the VPN group. I need to re-add it, but the Netgear Insight portal web site displays a blank page when I click on the Router/VPN tab:

https://insight.netgear.com/#/routers/quickview

 

It is therefore impossible to enable VPN functionality.

 

I am an Insight Premium subscriber and a VPN services subscriber.

 

Thanks

Insight Cloud Management

1 Reply

  • avalynn's avatar
    avalynn
    Tutor
    Jan 24, 2026

    I had the same issue — my router randomly disappeared from the cloud portal and the re-add page kept malfunctioning.

    What worked for me was:

    1. Logging out of the portal
    2. Clearing browser cache
    3. Signing back in using a different browser
    4. Rebooting the device and re-adding it

    Once it synced again, everything stayed stable.

    While troubleshooting I was killing time with a game. If anyone's into that, I found a download for it at virtuallifeapk.com