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mmud's avatar
mmud
Aspirant
Mar 30, 2017
Status:
Engineering Investigation

R7000/Add additional ReadyCloud users-NO ReadyNAS

Since I bought this device under the impression I could setup a home Cloud storage solution, I am very dissapointed to learn (after days of HORRIBLE technical issues with your servers/databases and inability to login/configure properly) - that I can only associate a single NetGear account to the shares at all!

 

The idea here is that my wife/children/myself could easily backup our phone photos or documents from our individual devices (phones/tablets/laptops) and track/manage at the account level (i.e. we each have our own account).

 

What I am finding instead is a HUGE security flaw, as it requires using a single-account across multiple devices (shared account is a HUGE SECURITY NO-NO!) and it doesn't give us the ability to track usage at the individual level.

 

Just based on my experience with the Nighthawk product and now the ReadyCloud product, I have to say that the idea of "upgrading" to a ReadyNAS isn't very popular.  If this restriction was put in place to nerf the Nighthawk capabilties, it's really just backfiring.  Instead of giving users the great experience at the entry-level and setting a foundation for future upgrades (to a ReadyNAS) you're just completing turning the users off instead!

 

Please fix this ASAP.  Otherwise you are really just pushing us away from using your hardware and buying actual cloud storage from Microsoft OneDrive.

1 Comment

  • AbhayB's avatar
    AbhayB
    NETGEAR Employee Retired
    Status changed:
    Unspecified
    to
    Engineering Investigation