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Forum Discussion
My two WAC510 devices are disconnected.
I have a BR200 router and the GC510PP switch is connected to it. I have 2 WAC510 devices that are connected to the GC510PP switch. I have an Insight app installed on my android phone but starting t...
Already cold rebooted the two WAC510?
I have unplugged and replugged the PoE cable several times on 1 device and nothing changed.
Thanks for the ping schumaku!
Hi stonepillar,
I see that you have an open case with support, please let us know if the proposed solution by the expert resolved your issue.
Regards,
JeraldM
NETGEAR Community Team
- I have contacted the customer service.
Found out, my subscription to Insight Cloud has expired
I have purchased additional device credits, which brought a new issue: they will not automatically apply the purchased credit so my WAPs are still disconnected.
They are now 'waiting for first connection', whatever that means.
The customer service representative couldn't figure this one out either so he told me he will research and get back to me.
Meanwhile, I still can't control my WAPs.
Sincerely,
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