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Forum Discussion
WAC720 connection issues
I have a single WAC720 (latest firmware 3.9.1.13) that normally has approximately 20 devices connected to it (split between the two bands). I am having problems with one device on the 2.4 GHz band. The device will work fine for a period of time (e.g. about two weeks) and then the device has difficulty connecting/passing data. The device is a WiFi connected remote control so there is limited information available on the device itself (I can see RSSI and it is excellent - typically ~50 dB). When the device acts up it is either not connecting or having some other issue passing data, which presents as a spinning wheel (waiting) or various connectivity/loading error messages. Once the issue is present, the issue will remain present until the WAP720 is rebooted. I am not aware of any other devices that have issues connecting or passing data at any time on either band with the WAP720.
I have switched the guard interval to long and I'm using a 20MHz channel width.
I'd appreciate any suggestions for troubleshooting, isolating, and ultimately solving the problem.
6 Replies
what actual device is it?
Does rebooting the device fix it?
The device that is having an issue is the Control4 NEEO remote: https://www.control4.com/o/neeo/
Rebooting the NEEO Remote Controls absolutely does NOT fix the issue. The issue only goes away when I reboot the WAP.
If you are interested in reading about issues with the NEEO, you can review this thread, but I don't know that it is safe to assume that there is some general issue with the NEEO, especially since rebooting the C4 NEEO remote does not resolve the issue whatsoever: https://www.c4forums.com/forums/topic/41800-network-connectivity-issues-with-neeo-remtoe/
Wow that device does have a lot of complaints on the forums about it.
Plus if its the only device with issues, makes me a bit more focused on it.
2 things you could try.
1. did you try setting up a separate ssid for the neeo device to see if it'd have issues on a separate ssid?
2. the only other thing I'd try is see if you have an old router sitting around. Or access point. If its an old router, set it up in access point mode and connect the neeo to that. See if it has issues on the other one.
IoT devices can be a pita because the manufacturer doesn't always fix issues with them. i had one smart plug I threw away because it constantly took my network down. (suspected some weird loop issue).
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