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All day without internet service

AquaRabbit7
Initiate

All day without internet service

All day without internet service. 2 out of 4 agents hung up on me. One told me I have to renew Gearheads of I want help on a known issue for this less than a year old modem. I can't stand this level of extremely poor help.

Message 1 of 6
AquaRabbit7
Initiate

Re: Cax30 constant issues

I'm exhausted spending hrs on hold and troubleshooting. I've powered everything off and on and pressed in that hole with a pin for so long that my muscles cramp up. Now I have an email that says if I don't contact Netgear within 24 hrs my case will close. Well, what if they answer the phone or turn on the call back option? 11 hrs ago the agent promised to call me back 5-1/2 hours ago. I've been on hold >30 minutes more than once. It's the cax30 a permanent brick now? $300 for less than a year? Why should I renew Gearheads again? For this? Spectrum spent an hour troubleshooting again today. They can see the modem but there are no networks displaying. Firmware error? No solution? Ignore consumers until they give up? Nice.
Message 2 of 6
FURRYe38
Guru

Re: Cax30 constant issues

I recommend you reach out to a forum moderator for there help:

@DarrenM 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode  | Wifi Router RAXE500 and RBKE963; Router mode | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX30/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, R7000, R7800, R7960P, R8000, RAXE500, RAX120v2, RAX50v2, XR450/500/700/1000, EX7500/EX7700

Message 3 of 6
binhdan2904
Aspirant

Re: Cax30 constant issues

Thank you !
Can you show me how to reach them ? Will much appreciate your help
Thanks
Message 4 of 6
FURRYe38
Guru

Re: Cax30 constant issues

Select on his user name and it will take you to the users profile page. 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode  | Wifi Router RAXE500 and RBKE963; Router mode | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX30/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, R7000, R7800, R7960P, R8000, RAXE500, RAX120v2, RAX50v2, XR450/500/700/1000, EX7500/EX7700

Message 5 of 6
FURRYe38
Guru

Re: All day without internet service

Something to try in meantime if you can:

https://community.netgear.com/t5/Cable-Modems-Gateways/My-Nighthawk-CAX30-Cable-Modem-Router-is-not-...

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode  | Wifi Router RAXE500 and RBKE963; Router mode | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX30/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, R7000, R7800, R7960P, R8000, RAXE500, RAX120v2, RAX50v2, XR450/500/700/1000, EX7500/EX7700

Message 6 of 6
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