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Ghoulardi57's avatar
Ghoulardi57
Aspirant
Sep 06, 2020

C3700v2 Override

Xfinity outtage Friday, since restored.  Speed has dropped 70% to under 30mbps.  Xfinity support tells me I need to "override equipment" to allow new signal from Xfinity to reestablish 100mbps speed.

I have  a modem/router Netgear C3700v2.

I have rebooted and firmware is current.  Comcast tells me they ahve made changes on their end,

something needs to change on Netgear unit to allow.

 

Anyone have any idea what they are talking about, and how to accomplish this?

Thx!

 

3 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Sep 07, 2020

    Try a factory reset reste and setup from scratch. 

     

    There is no over-ride user feature I believe on this modem. Mostly all done at the ISP level. 

    Only a power OFF for 1 minute then back on or a factory reset would be needed. 

    • Ghoulardi57's avatar
      Ghoulardi57
      Aspirant
      Sep 07, 2020

      Yep,

       

      I have done the power cycle already, multiple times.

      Trying to avoid the reset if I can.  Comcast is supposed to be calling

      and waiting to hear what soembody who knows what is going on says!

      So far phone support has been useless.


      I still suspoect it is something on their end

      which of course they are not admitting ;-)

      Thanks for the response.

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Sep 07, 2020

        You'll need to reset as well to be sure.