NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
C7000-100NAS randomly drops internet connection
Hello, My C7000-100NAS modem seems to randomly drop it's Comcast connection. This happen on 2.4 ghz, 5 ghz, and wired connections. There is no pattern, however the dropped connection usually last...
We have this router as well - wanted to add my complaint to the list and also ask some questions. I'm a little surprised no one has included this info: what kinds of machines/operating systems do you guys have?
We have two MacBook Airs running El Capitan (10.11.6). These are our main computers and they both drop the internet connection every 3-15 minutes. It's MADDENING. We have the 2.4 and the 5 GHz networks set up, so when it freezes, we just switch to the other one and it gets us another 3-15 minutes.
But on our other devices the connection is fine and never drops out:
Toshiba PC running Win 7
2 iPhones running iOS 9.3
Apple TV
...so it seems to just be the mac computers.
Do you guys that are having problems also experience them on Macs or only on Macs or on other types of devices?
Thanks.
The "wi-fi" connection depends on two pieces of hardware. The PC's adapter and the Modem/Router.
Since some of the connected units remain "connected" while the MacBooks tend to disconnect - you may need to check the adapter's hardware and settings.
Maybe the adapter's "energy or sleep setting" is allowing the adpater to turn-off when transmission is inactive?? Otherwise, check if the adapter's drivers are up to date, and if the settings are correct. The situation you are experiencing suggests that the problem is most likely the Mac PC's, and their adapter hardware and/or settings -- or possibly some other MacBook setting that causes the disconnect.