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Forum Discussion
ezicefield
Jan 27, 2016Follower
C7000-100NAS randomly drops internet connection
Hello, My C7000-100NAS modem seems to randomly drop it's Comcast connection. This happen on 2.4 ghz, 5 ghz, and wired connections. There is no pattern, however the dropped connection usually last...
dlf_texas
Apr 13, 2017Aspirant
I don't know what happened but my internet has be pretty stable for months.
I have not had to reboot at all.
I took out the 3db attenuator that I had installed and then at some point things just got better on their own.
I have noticed that TWC is now bonding to ALL 24 channels on the modem for downstream.
That may have something to do with it.
Before it was only bonding on 16 channels.
It would be interesting to know how many channels are bonding on those with drop issues.
8th_Day
Apr 14, 2017Aspirant
The maual is not very good in interpreting the chart and not sure that I am interpreting the screen correctly, but I think that there are 24 Downstream Channels and only 4 Upstream Bonded Channels.
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- NCsandhillsApr 14, 2017Guide
TWC-Spectrum service upgraded to 24 down / 4 up recently. Here is a good site to check your connection's performance: https://www.dslreports.com/speedtest.
From "SpeedGuide.Net" web site:
Downstream Power (-15dbmV to +15dbmV) - measure of the signal level received by the cable modem
Most modems are rated from -15dB to +15dB, however it's best to have it between +8dB and -8dB. Anything less or more than that and you may have quality issues. You can remove splitters on the line if you need to raise and clean up your signal level a bit. You can also use a tap (directional coupler) to get a cleaner signal to the cable modem instead of a splitter.
Upstream Power / Modulation(37dbmV to 55dbmV) - the strength of signal transmitted by the cable modem
Generally a lower this number is better. Above 55dB will most likely cause problems, over 57dB and you probably won't be able to connect. Ideally between 42 and 50dB. Lower than 40 may start introducing some packet loss (especially if you have much noise on the line). If you hit 58 the modem will likely drop the connection and resync.
Signal/Noise Ratio (SNR , >30dB) - measure of how clear the signal is
SNR is best over 30, (the higher the better, might work well with as low as 25 at times). Anything less than 25 will cause dropped connections, packet loss, slow transfers, etc. This is true for both the "Downstream SNR" and the "Upstream SNR", which may be different values. Typically, cable modems show the Downstream SNR, the Upsteram SNR can only be calculated at the remote end of the coax (usually at the node). Just remember that higher SNR means cleaner signal. A value well over 40 may mean you have too much power.- JimPugilistApr 14, 2017AspirantC7000-100NASseems to be fine.....69.2megabit/s12.65megabit/s
GA, USA 32ms DC, USA 44ms NY, USA 48ms DE, USA 53ms IL, USA 55ms Created with Highcharts 4.2.7+2ms+2ms+2msBufferbloat