Forum Discussion
CAX80: Modem is offline - Please check RF connection
Seems like this problem hasn't been resolved. Yesterday, I called Netgear support and the person I spoke with, was confident that he could fix this problem. He said, some configurations in the settings need to be done and he's already done it for multiple people and fixed their problem. But the Catch is, i have to pay $49.99 for him to be able to tell me the correct configurations since I'm more than 90 days past the purchase date. Also, their 1 year warranty only covers Hardware Issues. I don't know about you but to me, if the product does not work, I consider it a hardware issue and should be taken care of by the company. We consumers deserve better support than your company policy offers.
Maybe Corporate needs to hear from FTC.gov first before they change their policy for resolving consumer's problems. It's ridiculous how Netgear policy would not allow their Tech Support to configure a $200 modem/router past 90 days from purchase date without having to pay an extra $49.99.
These random drops almost cost me my job. I was working from home one day, and i was working on moving a doctor's file from a VPN drive to another. Half way through the transfer, I lost internet connection for 5 minutes. Guess what happened to that file? Corrupted. Incomplete. Error. I'm glad I had a backup copy of that file because if I didn't, I would've lost my job and lawsuits against Netgear will be filed.
From "www.techrepublic.com":
Users successfully establish a VPN connection, but the connection periodically drops
There are a number of places you can check to try to nail down this problem. First, verify that your computer did not go into standby mode, hibernate, and that a screen saver did not pop up. Standby and hibernation can interrupt your network connection when the VPN client expects a constant link to a VPN server. You may also have configured your machine to shut down a network adapter after a certain amount of time in order to save power.
If wireless is in use, you may have wandered to a location with a low (or no) wireless signal (not the case here), and the VPN might have dropped as a result. Further, you might have a bad network cable, problem with their router or Internet connection, or any number of other physical connection problems.
Other Comments: Can you determine if the "disconnect" was from the PC to the wireless router, or was it from the internet source (cable) to the Modem? This would confirm whether the disconnect is an ISP problem or a Cable Modem/Router problem. The Unit's internal software (version number, etc.), can only be changed by the Manufacturer or the ISP provider. However, I suspect the the Customer Service person can only change the settings that are available to the end-user. You might have a setting that is not the best for a VPN connection - and this setting can be either on the Cable Modem/Router or the PC's WiFi Adpater. You may need to review these settings and "experiment". Again, before "experimenting", see if you can confirm where the disconnect occurs - at the modem or between the Router and PC. If you have a HardDrive connected to the Router and can access the HD but not the internet - then the problem is with the ISP and/or the Cable connection.