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Forum Discussion
C7000-100NAS randomly drops internet connection
Hello, My C7000-100NAS modem seems to randomly drop it's Comcast connection. This happen on 2.4 ghz, 5 ghz, and wired connections. There is no pattern, however the dropped connection usually last...
At this time (for you), there may be only one fix for this problem (other than a different brand of equipment) - the C7000 needs to be "reset" in order to return to proper functionality. This can be easily done each night (or early morning) by using a $5 electrical timer that disconnects power to the C7000 each day from 10 minutes to an hour - what ever is most convenient for setting the timer's "ON" operation. Shutting OFF and then powering up the unit with restore it's functionality until the Cable Supplier's signal again causes the C7000 to malfunction. If the malfunction occurs when your needing internet service, then logon to the C7000 and reset the Modem from your PC. On "restart", the problem should be resolved. The updated C7000 software requires the Cable company to install, since the revised software must be compatible for their system. The problem you are experiencing will be resolved once the Cable company upgrades their service. This is a good example/reason for using separate modem and router units. In the case of the C7000 modem/router, it is likely that the modem section is at fault - or the combination of this particular modem and the Cable company's system.
Thank you for the reply. Actually tried the reset and several other approaches. Seems kind of senseless to have to do a power interupt in order to get a device working correctly IMO. This particular C7000 was the problem. Since repalcing this device on my network over a year ago, service has been flawless.