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SteveSz's avatar
SteveSz
Tutor
May 26, 2021

CAX80 Router Unable to Save DNS Changes

I am unable to save DNS settings changes.  I am trying to redirect DNS to OpenDNS and when I click save the settings go away with no error messages.  I have an open ticket with Netgear, but has anyone had this issue and been able to fix it?  So far we have performed a factory reset and have reinstalled the firmware. I also have contacted Cox to see if they are blocking the changes and they said no. I am wondering if it has something to do with Armor security blocking the changes but I have no way to disable Armor in order to test.  This is the second CAX80 I have had as they have already sent me one replacement - same problem on both routers.  Feedback appreciated.

 

15 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    IF you factory reset the CAX, setup from scratch and be sure to not enable Armor. Then set your custom DNS. Factory resetting should disable Armor by default. 

    • SteveSz's avatar
      SteveSz
      Tutor
      Did a factory reset yesterday and it did not fix the issue.
      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User

        Was Armor disabled after the reset? 

         

        What browser are you using? Try MS Edge or Firefox?