The Cable Connection page displays the following. Any thoughts on this issue?
Frequency start Value | |
This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect. | |
|
<tabindex=-1>Startup Procedure
Procedure | Status | Comment |
Acquire Downstream Channel | 555000000 Hz | Locked |
Connectivity State | OK | Operational |
Boot State | OK | Operational |
Security | Enable | BPI+ |
IP Provisioning Mode | Honor MDD | IPv6 only |
<tabindex=-1>Downstream Bonded Channels
Channel | Lock Status | Modulation | Channel ID | Frequency | Power | SNR / MER | Unerrored Codewords | Correctable Codewords | Uncorrectable Codewords |
1 | Locked | QAM256 | 20 | 555000000 Hz | 2.8 dBmV | 36.8 dB | 158493311 | 546 | 0 |
2 | Locked | QAM256 | 1 | 423000000 Hz | 5.4 dBmV | 38.7 dB | 157105990 | 36 | 0 |
3 | Locked | QAM256 | 2 | 429000000 Hz | 5.6 dBmV | 38.9 dB | 157114932 | 13 | 0 |
4 | Locked | QAM256 | 3 | 435000000 Hz | 5.6 dBmV | 39.0 dB | 157125743 | 17 | 0 |
5 | Locked | QAM256 | 4 | 441000000 Hz | 5.1 dBmV | 38.7 dB | 157134245 | 29 | 0 |
6 | Locked | QAM256 | 5 | 453000000 Hz | 4.2 dBmV | 38.5 dB | 157143868 | 60 | 0 |
7 | Locked | QAM256 | 6 | 459000000 Hz | 3.8 dBmV | 38.3 dB | 157153008 | 71 | 0 |
8 | Locked | QAM256 | 7 | 465000000 Hz | 3.5 dBmV | 38.3 dB | 157162210 | 62 | 0 |
9 | Locked | QAM256 | 8 | 471000000 Hz | 3.2 dBmV | 38.2 dB | 157171891 | 72 | 0 |
10 | Locked | QAM256 | 9 | 477000000 Hz | 2.7 dBmV | 38.0 dB | 157181040 | 59 | 0 |
11 | Locked | QAM256 | 10 | 483000000 Hz | 2.2 dBmV | 37.5 dB | 157190267 | 74 | 0 |
12 | Locked | QAM256 | 11 | 489000000 Hz | 2.0 dBmV | 37.4 dB | 157199468 | 75 | 0 |
13 | Locked | QAM256 | 12 | 495000000 Hz | 1.9 dBmV | 37.4 dB | 157208618 | 80 | 0 |
14 | Locked | QAM256 | 13 | 507000000 Hz | 1.7 dBmV | 37.3 dB | 157218872 | 61 | 0 |
15 | Locked | QAM256 | 14 | 513000000 Hz | 1.6 dBmV | 37.3 dB | 157227558 | 70 | 0 |
16 | Locked | QAM256 | 15 | 519000000 Hz | 1.4 dBmV | 37.3 dB | 157237136 | 95 | 0 |
17 | Locked | QAM256 | 16 | 525000000 Hz | 1.1 dBmV | 37.1 dB | 157246947 | 121 | 0 |
18 | Locked | QAM256 | 17 | 531000000 Hz | 1.3 dBmV | 37.4 dB | 157255633 | 105 | 0 |
19 | Locked | QAM256 | 18 | 537000000 Hz | 1.3 dBmV | 37.1 dB | 157264694 | 132 | 0 |
20 | Locked | QAM256 | 19 | 543000000 Hz | 1.6 dBmV | 37.1 dB | 157275272 | 112 | 0 |
21 | Locked | QAM256 | 21 | 561000000 Hz | 2.9 dBmV | 32.3 dB | 147085863 | 2537135 | 7646772 |
22 | Locked | QAM256 | 22 | 567000000 Hz | 3.6 dBmV | 27.2 dB | 135579752 | 4471561 | 17201032 |
23 | Locked | QAM256 | 23 | 573000000 Hz | 3.7 dBmV | 35.5 dB | 152906954 | 3458380 | 927827 |
24 | Locked | QAM256 | 24 | 579000000 Hz | 3.1 dBmV | 34.7 dB | 157299415 | 177 | 0 |
25 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV | 0.0 dB | 0 | 0 | 0 |
26 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV | 0.0 dB | 0 | 0 | 0 |
27 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV | 0.0 dB | 0 | 0 | 0 |
28 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV | 0.0 dB | 0 | 0 | 0 |
29 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV | 0.0 dB | 0 | 0 | 0 |
30 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV | 0.0 dB | 0 | 0 | 0 |
31 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV | 0.0 dB | 0 | 0 | 0 |
32 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV | 0.0 dB | 0 | 0 | 0 |
<tabindex=-1>Upstream Bonded Channels
Channel | Lock Status | Modulation | Channel ID | Frequency | Power |
1 | Locked | ATDMA | 1 | 35600000 Hz | 35.8 dBmV |
2 | Locked | ATDMA | 2 | 29200000 Hz | 35.8 dBmV |
3 | Locked | ATDMA | 3 | 22800000 Hz | 34.0 dBmV |
4 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV |
5 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV |
6 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV |
7 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV |
8 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV |
<tabindex=-1>Downstream OFDM Channels
Channel | Lock Status | Modulation / Profile ID | Channel ID | Frequency | Power | SNR / MER | Active Subcarrier Number Range | Unerrored Codewords | Correctable Codewords | Uncorrectable Codewords |
1 | Locked | 0, 1 | 25 | 372000000 Hz | 7.6 dBmV | 38.3 dB | 1108 ~ 2987 | 4381967 | 35743 | 0 |
2 | Not Locked | 0 | 0 | 0 Hz | 7.2 dBmV | 0.0 dB | 0 ~ 4095 | 0 | 0 | 0 |
<tabindex=-1>Upstream OFDMA Channels
Channel | Lock Status | Modulation / Profile ID | Channel ID | Frequency | Power |
1 | Not Locked | Unknown | 0 | 0 Hz | 0 dBmV |
2 | Not Locked | Unknown | 0 | 0 Hz | 0 dBmV
|
Any help or guidance I can give Xfinity would be greatly appreciated. I really want to own my own equipment and not pay $10 a month for their stuff.
Warm regards,
Joe
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I think this is an issue with xfinity and docsis 3.1 modems. I have tested two netgear cm1000 modems and an arris sb8200.. both of these are the top of the line docsis 3.1 modems and all 3 had identical issues at my house. The second I went out and got an arris sb6190 (one of the fastest docsis 3.0 modems) everything worked perfectly. It also worked perfectly with the rental modem which was also docsis 3.0. I think its fair to say this issue is isolated to docsis 3.1 modems.. atleast on my network.
","body@stringLength":"510","rawBody":"I think this is an issue with xfinity and docsis 3.1 modems. I have tested two netgear cm1000 modems and an arris sb8200.. both of these are the top of the line docsis 3.1 modems and all 3 had identical issues at my house. The second I went out and got an arris sb6190 (one of the fastest docsis 3.0 modems) everything worked perfectly. It also worked perfectly with the rental modem which was also docsis 3.0. I think its fair to say this issue is isolated to docsis 3.1 modems.. atleast on my network.
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The tech showed up today and I showed him the two frequencies that were having the problem. He checked outside, and then at the tap. He came into the house and said he needed to call a bucket truck in to fix it. I got a recorded call from Comcast that they were working to fix the issue. I got a second call an hour later that the issue was fixed. I ran a speed test and got a consistent 160mbps (yay!). I used the reset button on the modem and let it re-provision. All the signal/noise and power levels were good and there were no uncorrectable codewords. They didn't tell me what they fixed, but at long last, it is fixed.
","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"218","postTime":"2018-03-12T10:17:34.548-07:00","lastPublishTime":"2018-03-12T10:17:34.548-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":106436},"placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"customFields":[]},"Rank:rank:42":{"__typename":"Rank","id":"rank:42","position":32,"name":"Aspirant","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:549541":{"__typename":"User","id":"user:549541","uid":549541,"login":"irakhlin","deleted":false,"avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:42"},"email":"","messagesCount":2,"biography":null,"topicsCount":0,"kudosReceivedCount":0,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-01-09T22:26:56.281-08:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:ejquo23388/user:549541"},"ModerationData:moderation_data:1484346":{"__typename":"ModerationData","id":"moderation_data:1484346","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ModerationData:moderation_data:1483840":{"__typename":"ModerationData","id":"moderation_data:1483840","status":"APPROVED","rejectReason":null},"ForumReplyMessage:message:1483840":{"__typename":"ForumReplyMessage","id":"message:1483840","entityType":"FORUM_REPLY","eventPath":"category:en-home-dsl-and-cable-modems/category:home-networking/category:English/community:ejquo23388board:home-cable-modems-routers/message:1445693/message:1483840","revisionNum":1,"uid":1483840,"depth":13,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:home-cable-modems-routers"},"conversation":{"__ref":"Conversation:conversation:1445693"},"subject":"Re: CM1000 Xfinity issues","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:1483840"},"body":"martyr444do you think this is an issue with Xfinity or with the Netgear. When their modem was put on, I was getting 175mbps. I am wondering if I should just bring the Netgear back and go with a different vendor. I really don't want to rent a modem from Xfinity.
","body@stringLength":"476","rawBody":"irakhlinit makes sense. Xfinity is rolling out gigabit Internet service in our area to compete with EPB. Hopefully Xfinity and Netgear will sort this out soon. I am paying for service I can't use at the speed I am paying for.
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