Orbi WiFi 7 RBE973

CM2050V firmware update

katlou
Aspirant

CM2050V firmware update

I am wondering if there is still a plan to update the firmware for the CM2050V modem problem or is this something that is no longer in the works?  I purchased this modem months ago specifically for the voice feature and have yet to connect my phone because I am waiting to see if this is going to be fixed or if I should move on to a different modem.  Thanks.

Message 1 of 15
FURRYe38
Guru

Re: CM2050V firmware update

Would be something to contact the ISP about. Voice has been supported on this model modem since it first came out. If there is a problem, the ISP would be to send out a tech and have them help you with getting that working. 

Message 2 of 15
Kitsap
Master

Re: CM2050V firmware update


@katlou wrote:

I am wondering if there is still a plan to update the firmware for the CM2050V modem problem or is this something that is no longer in the works?  I purchased this modem months ago specifically for the voice feature and have yet to connect my phone because I am waiting to see if this is going to be fixed or if I should move on to a different modem.  Thanks.


The CM2050V voice feature works fine on Comcast.  Who is your ISP?

 

 

Message 3 of 15
katlou
Aspirant

Re: CM2050V firmware update

Thank you for your response.  I have not attempted to connect a phone yet to this modem as I am waiting for them to fix the other problems with it so I don't know if voice works or not.  If Netgear doesn't plan on putting out new firmware then I am going to need to get a new modem and there isn't really anything else to choose from that is acceptable to my ISP and I don't plan on renting equipment from them so I will need to find another phone service.  Right now my phone is with another service that I may not have for much longer and I don't want to port it to my ISP until things are corrected

Message 4 of 15
FURRYe38
Guru

Re: CM2050V firmware update

Who is the ISP your with? 

 

The CM series should work for your phone needs. It may not be a FW issue in your case. The ISP needs to check all the lines and signal up to the modem and also check the phone line connections from the modem to your phone devices. There could be cabling or phone line (RJ11) box interconnect issues that a phone line tech should take a look at. 

 

Can post the following captures for review to see if there are any signal line issues up to the modem if you want:

https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-m...
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-mode...

 

Message 5 of 15
Kitsap
Master

Re: CM2050V firmware update


@katlou wrote:

Thank you for your response.  I have not attempted to connect a phone yet to this modem as I am waiting for them to fix the other problems with it so I don't know if voice works or not.  If Netgear doesn't plan on putting out new firmware then I am going to need to get a new modem and there isn't really anything else to choose from that is acceptable to my ISP and I don't plan on renting equipment from them so I will need to find another phone service.  Right now my phone is with another service that I may not have for much longer and I don't want to port it to my ISP until things are corrected


Repeat question:  Who is your ISP?

 

The CM2050V is labeled to work with Comcast/Xfinity voice service.  See attached.

 

 

Message 6 of 15
katlou
Aspirant

Re: CM2050V firmware update

The phone might work with this modem but there is the other issue with the modem that Netgear is supposedly working on that also needs to be fixed.  It has been months since this other issue started.  I don't want to transfer my phone service to Xfinity (my ISP) until this other issue is corrected because I might need to change to a different modem.  In addition to that I think there is only one other modem with voice that Xfinity approves and based on reviews I have read this other modem also has major issues.  I just want Netgear to give us an update about if the other issue with the CM2050v is going to be fixed or if they have given up on it.  Thanks for your help.

Message 7 of 15
FURRYe38
Guru

Re: CM2050V firmware update

What other issue are you referring too? 

Message 8 of 15
katlou
Aspirant

Re: CM2050V firmware update

I don't really know how to describe it but it seems to have to do with speed.  My upstream light on the modem has been amber since I purchased it and it show critical errors when I look at the logs.  I was about to have Xfinity out to look at the problem but then the firmware was updated in October 2023 which corrected this on my modem (at least all the lights were now white) but it caused disconnection problems for other people so they rolled back the firmware to the old version I think in December.  Netgear has from what I have read been working on a firmware fix ever since but I haven't seen any information for months about if they plan to continue working on this.  I am getting ready to purchase a new modem if we don't get an update soon.  This may only be a problem for some Xfinity customers.

Message 9 of 15
FURRYe38
Guru

Re: CM2050V firmware update

Message 10 of 15
NJGungadin
Aspirant

Re: CM2050V firmware update

I installed the same cable modem because I have Xfinity triple play. I have not had the problems you are experiencing. The phone work fine. Actually, I don't ever use the phone but send spam calls to it. The mail box is kept full. In case you cannot get the modem to work correctly, think about moving you number to a mobile phone for the minimum monthly charges. Incoming calls are free typically and if you use Wi-Fi calling outgoing is free too. Triple play becomes expensive after the honeymoon period is over.

Message 11 of 15
katlou
Aspirant

Re: CM2050V firmware update

Thank you for your suggestion, NJGungadin about moving my number to a mobile phone.  I do have a mobile phone in addition to the landline but I want to keep my landline too.  I am just waiting for Netgear to give a response as to when/if they are going to have the new firmware update that is supposed to take care of the issue that some Netgear CM2050v customers are having.

Message 12 of 15
FURRYe38
Guru

Re: CM2050V firmware update

Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-m...
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-mode...


@katlou wrote:

Thank you for your suggestion, NJGungadin about moving my number to a mobile phone.  I do have a mobile phone in addition to the landline but I want to keep my landline too.  I am just waiting for Netgear to give a response as to when/if they are going to have the new firmware update that is supposed to take care of the issue that some Netgear CM2050v customers are having.


 

Message 13 of 15
Dinger19
Initiate

Re: CM2050V firmware update

Believe what OP is referring to is the Comcast/XFINITY issue regarding compatibility with ISP's "enhanced speed" plans (mid-split setup).  You may recall that the CM2050V was on ISP list as a compatible, and recommended, cable/voice modem option suitable for higher upstream speeds in areas "upgraded" by Comcast/XFINITY. However the firmware update pushed out which allowed access to higher upstream speeds (V09.01.01) created significant stability issues for many other owners.  The FW for Comcast/XFINITY was then rolled back to older version V02.01.03 which removed the "access" to the higher upstream speeds.

 

In my limited contacts with each company, both Netgear and Comcast have pointed fingers at each other and though an earlier response to someone else on the topic made it sound like a FW update was being worked on by Netgear "with highest priority", the topic has gone completely silent on both Netgear and Comcast ends, leaving many owners $300 out of pocket for a modem that likely provides no discernible benefit over previous cable/voice modem.

 

So...voice works and the cable modem works, but only to access standard speeds and not to access the "enhanced speeds".  Neither Netgear nor Comcast are providing any updates and most threads seem to be closed down, and Comcast continues to push customers to "rent an Xfinity gateway" which most purchasers do not wish to do in the first place.

Message 14 of 15
FURRYe38
Guru

Re: CM2050V firmware update

It's up to the ISP and chipset Mfr at this point. 

Message 15 of 15
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