Cable Modem Router with Voice C7000v2 – Nighthawk AC1900 WiFi Cable Modem Router / C7000v2

Question

My device is dropping off line frequently where I have to reboot the device. First indication is the telephone stops working. Internet gets slow and nearly completely unresponsive. Once it is rebooted works okay for a few days or sometimes just one day. Then same issues. I have Infinity as my provider and am wondering if this is an issue on their end. Device worked fine for. years but in last 6 months this is an ongoing problem. Purchased the device in approx 2019, didn't know if it was just showing its age and if I need to upgrade. Any thoughts or ideas would be appreciated. Thank you HMT

FURRYe38 · Answer

This happening for both wired and wireless devices?&nbsp;
Has a factory reset and setup from scratch been performed?&nbsp;
&nbsp;
Please post a copy and paste of the modems connection status and event log page.https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-routerhttps://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router

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Cable Modem Router with Voice C7000v2 – Nighthawk AC1900 WiFi Cable Modem Router / C7000v2

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