NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

mvp4321's avatar
mvp4321
Aspirant
Apr 06, 2022

Changing CAX30 password

Came back from vacation to find that my CAX30 Router had switched back to the default password. I went in to change the password, but Netgear won't accept my passord (even though I went to the main Netgear account and was able to change the password there)  at the router login page. It won't accept my security questions either. 


What else can I do? 

4 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Apr 06, 2022

    Tried factory resetting and starting over? 

     

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Apr 07, 2022
    mvp4321 wrote:

    Came back from vacation to find that my CAX30 Router had switched back to the default password.

     

    Which password? Wifi or the browser graphical user interface (GUI)?

     


    (even though I went to the main Netgear account and was able to change the password there)  at the router login page. It won't accept my security questions either. 

     

    Again, there can be several passwords. Which main Netgear account? This community or MyNetgear? (They aren't always the same.) But in either case these passwords have nothing to do with the wifi or the GUI for your router.

     

     

      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User
        Apr 08, 2022
        mvp4321 wrote:
        My wifi router account

        What's that?

         

        What asks for it? And what are you doing when that happens?

         

        Do you mean the password for the wifi?

         

        You can change that yourself.

         

        As plemans says, if you can't login to the router's graphical user interface (GUI) then you may have to reset the device.

         

        If you are trying to use the "password recovery" option, there is a bug in Netgear's implementation of password recovery on some devices. You can get locked into a closed loop.


        If password recovery is enabled, but you have not set the answers to the questions, it keeps sending you back to the beginning of the process. If you haven't already given the thing your personal answers, they are not in its memory and it has no way of knowing if they are correct.


        If the standard factory password (password) does not work, then you will have to factory reset the thing to get back to that. Then either disable password recovery (check the manual for your device) or provide some answers to those questions.

         

        How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support